At a Glance
- Tasks: Lead a passionate Client Care team and create unforgettable experiences for pets and their owners.
- Company: Join Hello Vet, a groundbreaking veterinary practice reimagining pet care.
- Benefits: Competitive salary, free pet care, wellbeing support, and professional development opportunities.
- Other info: Be part of a culture that celebrates joy, compassion, and community.
- Why this job: Shape the future of veterinary care while working in a fun, dynamic environment.
- Qualifications: 2 years in client care leadership and veterinary experience required.
The predicted salary is between 30000 - 36000 £ per year.
At Hello Vet, we’re not just opening a veterinary practice, we’re reimagining what veterinary care can be. We’re combining the best of innovation, compassion, and design to create a next‑generation practice that delivers an unforgettable experience for pets, their people, and our team.
We're on the hunt for a trailblazing Lead Client Care Associate to help launch our stunning new practice and become the heartbeat of our client journey. If you’re a natural leader who lives to create outstanding experiences, thrives in fast‑paced environments, and loves animals, this is your moment.
What You’ll Be Doing
- Leading with heart and purpose – inspire and manage a top‑tier Client Care team across our amazing site and local satellites.
- Being the face and energy of Hello Vet – greeting clients, solving problems, and making each visit feel personal and effortless.
- Designing and refining our client journey.
- Collaborating with our exceptional clinical team to deliver a seamless, elevated experience every single day.
- Harnessing technology to supercharge service, streamline operations, and wow our clients.
What We’re Looking For
- A seasoned pro with experience leading client care or reception teams, in a veterinary environment.
- A true people‑person who can uplift a team, connect with clients, and juggle tasks with ease and warmth.
- Tech‑savvy and solution‑oriented – you see new systems as opportunities, not obstacles.
- Calm under pressure, endlessly kind, and always focused on making things better.
- Willing to flex your schedule to meet the needs of our growing, vibrant team – including weekends.
Why You'll Love Working With Us
- Be a founding team member in a truly groundbreaking practice.
- Join a team that’s as passionate about people as they are about pets.
- Thrive in a role that’s varied, meaningful, and full of growth opportunities.
- Be part of a culture that celebrates joy, compassion, and community.
- Equity within the business.
- Wellbeing support including free snacks, Employee Assistance Programme (EPA) and mental health first aiders.
- Free veterinary care for your pets and cost‑price medications/labs.
- We also offer private medical insurance coverage to support you looking after your health, not only your pets.
Let’s Create Something Incredible – Together. This isn’t just a job. It’s your chance to shape the future of veterinary care – and have a blast doing it.
About The Role
- Lead and inspire the Client Care team, creating a culture of honesty, professionalism, and accountability.
- Deliver a consistently outstanding client experience from first contact through to follow‑up.
- Devise, implement and continuously improve our end‑to‑end client journey.
- Work closely with the clinical team to ensure seamless service delivery.
- Embrace technology to enhance communication and operational efficiency.
- Act as an ambassador for the HelloVet brand and values.
About You
- Has previous experience in a client care or reception leadership role 2 years (required).
- Has previous experience in veterinary industry 2 years (required).
- Demonstrates exceptional communication and interpersonal skills.
- Leads by example with positivity, empathy and professionalism.
- Is highly organised with strong administrative and IT skills.
- Is confident managing performance, and team development.
- Remains calm under pressure and handles sensitive situations with discretion.
- Is proactive, solutions‑focused and adaptable.
- Thrives in a fast‑paced, evolving environment.
- Is passionate about pets and delivering outstanding service. You will be self‑motivated, resilient, and ready to help shape a new model of veterinary care.
What We Offer
- A leadership role in a progressive, tech‑enabled veterinary practice.
- The opportunity to shape and improve client experience from the ground up.
- A collaborative, supportive and forward‑thinking team.
- Ongoing training and professional development.
- Pay: £30,000.00‑£36,000.00 per year.
Lead Client Care Associate (Head receptionist) - Highgate employer: Hello Vet
At Hello Vet, we pride ourselves on being an innovative employer that values compassion and creativity in veterinary care. As a Lead Client Care Associate, you'll be part of a pioneering team dedicated to delivering exceptional experiences for both pets and their owners, all while enjoying a supportive work culture that prioritises employee wellbeing and growth. With unique benefits like free veterinary care for your pets and a commitment to professional development, this is more than just a job; it's an opportunity to shape the future of veterinary practice in a vibrant community.
