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- Tasks: Provide hands-on IT support and creative solutions for our growing veterinary clinics.
- Company: Join a forward-thinking veterinary practice dedicated to team happiness and pet care.
- Benefits: Competitive salary, 25 days holiday, equity options, and free vet care for your pets.
- Other info: Dynamic startup culture with opportunities for travel and professional growth.
- Why this job: Be a key player in a tech-driven environment that values your input and creativity.
- Qualifications: Experience in IT support, proficient in macOS & Windows, and strong problem-solving skills.
The predicted salary is between 32000 - 34000 £ per year.
Hello Vet is built upon a simple principle; we believe that if we create the best place for our team to work, we’ll also create the best place for pets to receive care. We know the best care is delivered by happy, well-supported teams who are able to build personal, collaborative relationships with their clients. That’s why we allow clients to message our team any time, and even support their pets during procedures. We aim to restore the personal bonds that should underpin a client's relationship with their vet practice.
As the IT Support Specialist at Hello Vet, you will be a key technical enabler. This is a very hands-on position, where you will be dealing with on-site, in-person fixes, as well as remote support. You will be someone who can use their creativity to come up with solutions to problems and processes across our clinical settings & HQ. We are rapidly expanding our locations, and this will require regular travel to sites in and around London, with occasional out of hours or weekend work required.
You will play a crucial role as a face of IT across the entire company, reporting to the IT Manager, and collaborating closely to ensure both our clinical and HQ teams can operate at their best. Your role will include:
- First line troubleshooting and fixing of IT support issues
- Providing training & onboarding support to new starters so that staff are set for success from day one
- Creating knowledge base & help guides for staff, and documentation for technical teams
- Help with the physical set up of new sites & locations as we expand, enrolling network devices, supporting a heavily macOS based infrastructure, with some Windows devices, audio visual, ensuring that systems are set up correctly, asset tagged, inventory checks and more
- Onboarding new starters, creating accounts and ensuring that the correct access is given, likewise removing accounts for staff members who have left
- Setting up and supporting devices, printers & triaging and providing support for clinical devices, handing off to third party suppliers when required
- Following processes for weekly/monthly checks across a wide range of technologies, e.g. ensuring devices are up to date and secured
- Work with technologies such as Mosyle MDM, Google Workspace, Okta IDP, Zoom telephony, Slack, macOS & Windows
You will be:
- Proficient in supporting macOS & Windows devices
- Have a good understanding of networking
- A friendly, approachable person
- Able to prioritise requests across multiple locations and teams
- Creative and comfortable adding your input to improve the IT function
- Confident working with a variety of stakeholders at all levels across different levels of technical proficiency
- Proven experience in a similar IT support role
- Experience in a startup environment is advantageous
This role will offer:
- £32,000 - £34,000 DOE
- 25 days holiday per year (plus bank holidays)
- Access to an L&D budget
- Equity in a growing startup company
- Access to our benefits discount platform
- Free veterinary care for your pets and cost-price medications
IT Support Specialist employer: Hello Vet
Contact Detail:
Hello Vet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hello Vet's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IT support issues, brush up on common problems and solutions related to macOS and Windows. Being able to demonstrate your problem-solving abilities during the interview will definitely impress them.
✨Tip Number 3
Show off your communication skills! As an IT Support Specialist, you'll need to interact with various teams. Be ready to share examples of how you've effectively communicated technical information to non-technical folks in the past.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining the Hello Vet family. Don’t miss out on this opportunity!
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for IT support and helping others shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in our team and the lives of pets.
Tailor Your CV: Make sure your CV is tailored to the role of IT Support Specialist. Highlight your experience with macOS and Windows devices, as well as any relevant troubleshooting skills. We love seeing how your background aligns with what we do at Hello Vet!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Hello Vet!
How to prepare for a job interview at Hello Vet
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS and Windows devices, as well as networking basics. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you're not just familiar with the tech, but that you can think on your feet.
✨Show Your People Skills
Since this role involves working closely with both clinical and HQ teams, it's essential to demonstrate your friendly and approachable nature. Prepare examples of how you've successfully communicated technical information to non-technical colleagues or provided training to new starters. This will highlight your ability to build personal relationships, which is key at Hello Vet.
✨Be Ready for Hands-On Challenges
Expect questions about your experience with on-site fixes and remote support. Think of specific instances where you had to be creative in solving a problem, especially in a fast-paced environment. This will show that you're adaptable and ready for the challenges of a growing startup.
✨Understand the Company Culture
Familiarise yourself with Hello Vet's mission and values. Be prepared to discuss why you’re passionate about creating a supportive workplace for both staff and pets. Showing that you align with their vision will make you stand out as a candidate who truly fits into their team.