At a Glance
- Tasks: Enhance client communication and support through innovative digital veterinary services.
- Company: Join a progressive, tech-driven veterinary company focused on compassionate care.
- Benefits: Competitive salary, equity, unlimited CPD budget, and wellbeing support.
- Other info: Dynamic team environment with excellent career growth opportunities.
- Why this job: Blend your passion for veterinary nursing with cutting-edge digital innovation.
- Qualifications: 3+ years as a Registered Veterinary Nurse with strong tech skills.
The predicted salary is between 35000 - 37000 £ per year.
Location: Hello Vet Quarters (office-based)
Wage: £35,000-£37,000 Per annum
Closing Date: Monday 10th August (End of Day)
We have an exciting opportunity for an experienced and motivated Registered Veterinary Nurse (RVN) to join our innovative and technology-driven veterinary company. This role is unlike the standard RVN position, offering the chance to be part of a cutting-edge digital service that complements our in-person clinical care.
About the Role:
As a Digital Registered Veterinary Nurse (RVN) in our Hello Quarters digital service, you will play a crucial role in enhancing client communication and patient support, as well as developing our digital touchpoints. Our digital service is unique, providing centralised client communications across phone, WhatsApp and email interfaces, and is pivotal to the care we provide at Hello Vet. The digital function is consistently the most mentioned offering in our client reviews - meaning the standard you set here directly shapes how clients experience Hello Vet.
Key Responsibilities:
- Digital Patient Triage: Provide digital patient triage and specific tailored clinical advice to owners, exercising judgement in requirement and urgency for an appointment in clinics.
- Digital Registered Client Support: Engage with existing Hello Vet clients, providing guidance for their pet through our digital technology platforms and assisting in the resolution of enquiries.
- Welcome Unregistered Owners: Support unregistered owners who contact Hello Vet to provide general veterinary advice during their first interaction with us, and assist in the registration and booking process where necessary.
- Consistent Record Keeping: Ensure all communications and interactions with clients are recorded across the digital platforms, maintaining the highest quality of patient record keeping to help support clinical teams and meet required regulatory standards.
- Facilitate Product Requests: Engage with owners around medication enquiries and product requests, working alongside the DigiVet team to ensure a streamlined client experience.
- Support Procedure Booking: Assist the digital CCA team in procedure booking flows where indicated or perform directly, as well as play a key role in estimate creation and pre and post-procedure communication with clients.
- Support Appointment Booking: Assist the digital CCA team in appointment booking flows where indicated or perform directly, as well as produce and distribute key client information post-appointment and be an active part of ongoing communications.
- Work with Digi CCAs: Provide escalation for the digital CCA team for clinical related client enquiries. Escalate clinical or operational issues promptly to the Digital Lead RVN, Digi Vet and to the Head of Clinical Transformation where required.
- Optimise the Digital Journey: Implement existing digital workflows and communications to ensure Hello Vet provides a coherent and consistent set of digital touchpoints and interactions; whilst reviewing current processes to suggest improvements to the customer journey.
- Embrace Technology: Utilise cutting-edge digital tools to enhance efficiency, effectiveness, and ease of service delivery. Work and feedback to the Head of Clinical Transformation, Digital Leads and Product team to assist in the development of tools that improve workflows for all digital team-members.
- Drive Continuous Improvement: Help us stay ahead of the game by contributing to the wider business strategy; including assisting in streamlining processes across Hello Vet and improving our digital ways of working as we scale; as well as being the driving force behind specific client and patient campaigns.
- Team Collaboration: Attend regular digital team meetings and trainings with the digital CCAs, RVNs and DigiVet. Support, train and assist colleagues and new starters as required, and engage in contribution of ideas and solutions for initiatives, as well as assisting in implementation of strategic protocols as outlined by the Head of Clinical Transformation and Digital Leads.
- Seamless Integration with HQ and Clinical Teams: Demonstrate Hello Vet values every day. Ensure contribution to a unified, collaborative team environment, positively responding to changes made and always being together and supporting both HQ and clinical teams.
- Professional Excellence: Uphold the highest standards of care, communication and ethical practice. Comply with all relevant regulations, including the Veterinary Surgeons Act, the RCVS Code of Professional Conduct and Health and Safety legislation.
What We’re Looking For:
- Registered Veterinary Nurse (RVN) with 3+ years in-clinic experience and competency in patient care and client communication.
- Previous experience in digital service delivery preferred.
- Strong technology skills and competency, or experience working within a tech organisation.
- Previous experience in a non-clinic based role ideal, but not mandatory.
- Proven administrative experience and skills, with ability to multitask.
- Passion for digital innovation in veterinary practice.
- Highly organised with strong problem-solving skills.
- Excellent communication and interpersonal team skills.
- Strongly compassionate with patients and people, with ability to calmly guide pet owners through stressful and sensitive situations.
- Ability to work both independently and collaboratively within a supportive team.
- A proactive, forward-thinking approach to client engagement and education.
Why Join Us?
- Be part of a progressive veterinary business that prioritises innovation and compassionate care.
- Work in a dynamic digital environment that extends the reach of high-quality veterinary support.
- Join a supportive and professional team dedicated to excellence in client and patient care.
What you’ll receive:
- Equity within the business.
- Unlimited CPD budget and paid CPD days off.
- Wellbeing support including paid lunch breaks, free lunch and snacks, Employee Assistance Programme (EPA) and mental health first aiders.
- Free veterinary care for your pets and cost-price medications/labs.
- We also offer private medical insurance coverage to support you looking after your health, not only your pets.
If you’re looking for a unique and rewarding opportunity that blends veterinary nursing with the latest in digital innovation, we’d love to hear from you!
Digital Registered Veterinary Nurse Office-based employer: Hello Vet
At Hello Vet, we pride ourselves on being an innovative employer that values compassion and creativity in veterinary care. As a Lead Client Care Associate, you'll be part of a pioneering team dedicated to delivering exceptional experiences for both pets and their owners, all while enjoying a supportive work culture that prioritises employee wellbeing and growth. With unique benefits like free veterinary care for your pets and a commitment to professional development, this is more than just a job; it's an opportunity to shape the future of veterinary practice in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Registered Veterinary Nurse Office-based
✨Get Involved in Local Health Initiatives
Dive into local health initiatives or volunteer at community health events. This not only boosts your practical experience but also gets you noticed among professionals in human medicine who may have leads on full-time positions like Digital Registered Veterinary Nurse Office-based at Hello Vet.
✨Connect with Professionals via Medical Associations
Join professional associations related to human medicine, such as the Royal College of Physicians. Attend their conferences and networking events to meet potential employers in a relaxed setting. Who knows, you might just bump into someone from Hello Vet!
✨Showcase Your Passion and Expertise Online
Build a personal website or a professional blog where you can share your insights on human medicine topics. This portfolio can catch the eye of recruiters looking for dedicated individuals for full-time roles like Digital Registered Veterinary Nurse Office-based.
✨Leverage University Career Services
If you’re still in or recently graduated from university, don’t hesitate to use your career services. They often have exclusive listings and contacts in the human medicine field that can help you land a full-time gig at places like Hello Vet.
We think you need these skills to ace Digital Registered Veterinary Nurse Office-based
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for the Digital Registered Veterinary Nurse Office-based at Hello Vet, focus on highlighting your clinical experience and any specific training you've undergone. Include any relevant placements or internships you’ve completed, as well as any certifications that bolster your qualifications in human medicine.
Highlight Your Soft Skills:In the field of human medicine, soft skills are just as crucial as technical knowledge. Mention your communication skills, empathy, and teamwork experiences in your CV and cover letter. This shows that you can work well in a clinical setting and with patients, which is super important in this industry!
Tailor Your Cover Letter Thoughtfully:Be sure to personalise your cover letter for the Digital Registered Veterinary Nurse Office-based at Hello Vet. Mention why you’re passionate about human medicine and how you align with the company’s mission. This is your chance to convey your enthusiasm and make a case for why you'll be a valuable addition to the team!
Include Continuing Education:Make sure to mention any ongoing education or courses you’re taking to keep your skills sharp. In human medicine, staying updated with the latest practices is key. It shows you’re dedicated to your field, which employers like Hello Vet will definitely appreciate!
How to prepare for a job interview at Hello Vet
✨Brush Up on Clinical Knowledge
Since you're aiming for a role in human medicine, make sure you’re sharp on the latest clinical guidelines and practices relevant to the position. Be prepared to discuss case studies or scenarios you might encounter in the role. This will show that you're not just knowledgeable but also ready to apply that knowledge in real-life situations.
✨Demonstrate Soft Skills
In human medicine, technical skills are crucial, but don’t forget to showcase your soft skills like communication, empathy, and teamwork. In your answers, share specific examples of how you've worked effectively with patients or colleagues in the past, as these traits are highly valued in clinical settings.
✨Know Your CV Backwards
As you’re applying for a full-time position, your CV should tell a story. Be ready to discuss every part of it, especially your clinical experiences, the impact you had, and what you learned. Employers want to see how your journey has prepared you for this role, so think of it like you're taking them through your professional narrative.
✨Prepare for Ethical Scenarios
Ethics are a big deal in human medicine, so expect questions that assess your decision-making in tricky situations. Think about how you'd handle ethical dilemmas or patient confidentiality concerns. Prepare a few examples that illustrate your thought process and how you prioritise patient welfare in your decision-making.
