Hello Vet Hello Quarters in London is seeking an experienced Digital CCA Team Lead to manage the Digital Client Care associates and drive a seamless client journey. The role balances frontline digital shifts with strategic leadership to develop the wider Digital CCA team across clinics.
You will bridge digital triage with in-clinic operations, ensure consistent processes, coach staff, and help scale Hello Vet’s client experience across all locations while safeguarding regulatory compliance.
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Digital Client Care Team Lead employer: Hello Vet
At Hello Vet, we pride ourselves on being an exceptional employer, dedicated to fostering a supportive and inclusive work environment in our Bushey branch. Our commitment to employee wellbeing is reflected in our vibrant culture, comprehensive wellbeing support, and opportunities for professional growth, ensuring that our team can thrive while delivering outstanding care to pets and their owners. With a focus on work-life balance and innovative technology, we empower our Veterinary Surgeons to practice with clinical freedom and make a meaningful impact in the lives of animals and their families.
