Hello Vet in London is seeking a CX and Digital Lead to steer the digital team and elevate client experience across the business. You will line-manage two senior specialists, balance frontline shifts with strategic initiatives, and partner with Operations, People and Growth to transform how Hello Vet delivers care.
The role prioritises authentic CX, data-informed decisions, and cross-team collaboration to embed improvements from first contact to clinic visits.
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CX & Digital Team Leader — Client Experience Innovator employer: Hello Vet
At Hello Vet, we pride ourselves on being an exceptional employer, dedicated to fostering a supportive and inclusive work environment in our Bushey branch. Our commitment to employee wellbeing is reflected in our vibrant culture, comprehensive wellbeing support, and opportunities for professional growth, ensuring that our team can thrive while delivering outstanding care to pets and their owners. With a focus on work-life balance and innovative technology, we empower our Veterinary Surgeons to practice with clinical freedom and make a meaningful impact in the lives of animals and their families.
