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- Tasks: Be the friendly face for residents, handling enquiries and ensuring satisfaction.
- Company: Empiric Student Property PLC, dedicated to exceptional student accommodation services.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Why this job: Make a real difference in students' lives while developing your customer service skills.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Part-time, temporary role with potential for extension or permanent position.
The predicted salary is between 25545 - 25545 £ per year.
Location: Edinburgh
Salary: £25,545.00 per Annum
Employment Type: Part-time, Temporary
About Empiric Student Property PLC
At Empiric Student Property PLC, we pride ourselves on delivering exceptional student accommodation services across the UK. Our commitment to excellence extends beyond our properties to the support we provide our residents. We are seeking a dedicated Customer Service Advisor to join our team in Edinburgh and play a vital role in enhancing our residents’ experience.
Role Overview
As a Customer Service Advisor, you will be the first point of contact for our residents, offering friendly, efficient, and professional support. Your role is pivotal in maintaining high resident satisfaction and ensuring seamless communication between residents and our property management teams. This part-time, temporary position offers an excellent opportunity to develop your customer service skills within a dynamic and supportive environment.
Key Responsibilities
- Respond promptly and courteously to resident enquiries via telephone, email, and in‑person.
- Provide accurate information regarding tenancy agreements, maintenance requests, and community policies.
- Log and track resident issues using company CRM and elevate where necessary to ensure timely resolution.
- Maintain up‑to‑date knowledge of company services, policies, and local area information.
- Support property management teams with administrative tasks related to resident communication.
- Contribute to continuous improvement initiatives by providing feedback on common resident concerns and service bottlenecks.
- Promote a positive and inclusive environment for all residents.
Qualifications & Skills
- Previous experience in a customer service or call centre role, preferably within property management, student accommodation, or a related sector.
- Excellent communication skills, both verbal and written, with a friendly and approachable manner.
- Strong organisational skills and the ability to manage multiple enquiries efficiently.
- Proficiency in using CRM systems, Microsoft Office, and other common business software.
- Ability to remain calm and professional when handling challenging situations.
- Flexibility to work part‑time hours as required, with a willingness to adapt to changing priorities.
- A commitment to delivering outstanding customer service and supporting team goals.
Benefits
- Competitive salary of £25,545.00 per annum (pro‑rated for part‑time hours).
- Opportunity to gain valuable experience in the student accommodation sector.
- Supportive and friendly team environment.
- Training and development opportunities to enhance your career.
- Access to employee wellbeing programmes.
- Temporary contract with potential for extension or permanent employment based on performance.
How to Apply
If you are passionate about providing excellent customer service and want to make a difference in the lives of students, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role via our careers page or through the job board application process.
Equal Opportunities
Empiric Student Property PLC is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Advisor employer: Hello Student®
Contact Detail:
Hello Student® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Empiric Student Property PLC. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling resident enquiries and resolving issues during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Think about times when you went above and beyond for a customer or resolved a tricky situation – these stories can really make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in property management or similar sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping students and how you can contribute to our team. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent verbal and written skills. We love a clear and engaging style that shows off your personality!
Apply Through Our Website: We encourage you to apply through our careers page for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Hello Student®
✨Know the Company Inside Out
Before your interview, take some time to research Empiric Student Property PLC. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle resident enquiries professionally.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy resident. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about the team dynamics or how success is measured in the role.