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For Companies At a Glance
- Tasks: Manage sales enquiries and deliver excellent customer service to generate revenue.
- Company: Join Hello Student, a friendly company focused on creating a community for students.
- Benefits: Enjoy 25 days holiday, life cover, and an 8% pension contribution.
- Why this job: Make a real impact by providing exceptional service and building lasting relationships with customers.
- Qualifications: A levels or equivalent, plus experience in sales or customer service.
- Other info: Be part of a growing team with opportunities for career development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Are you an experienced Customer Engagement Consultant who relishes in making a great first impression? Do you have experience in sales or increasing revenue? Have you worked in Purpose Built Student Accommodation or a similar setting? If the answer is yes then we\’d love to hear from you.
The role
As a Customer Engagement Consultant you will be responsible for revenue generation through managing all sales enquiries that come in through all contact channels. Ensure we deliver a service of excellence in all our interactions with our customers which leaves a lasting impression. Supporting the delivery of all sales and service campaigns throughout the operational cycle.
Qualifications and Experience
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Likely educated to minimum of A levels or equivalent with GCSE/O level or equivalent passes in English and Maths.
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Previous telesales, sales or customer service experience working to SLAs and/or KPIs including customer satisfaction, lead conversion/sales.
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Strong communication skills with the ability to adapt your style to a variety of individuals and dialects
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Ability to problem solve and provide solutions in order to resolve customer queries
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Ability to work collaboratively with teams across the organisation to achieve common business objectives
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Proficient in Microsoft packages
About us
At Hello Student our properties are some of the best in the market and our friendly and approachable colleagues get to know our students, so that we provide a more personal service.
This Hello Student approach – combined with the smaller size and individual character of our buildings – helps to build a strong sense of community, encouraging students to stay with us in future years. In short, we offer our students, \”homes, not halls\”.
We\’ve almost 100 purpose built student accommodation buildings, located in 29 cities in the UK. Over 9,000 students live with us and this is growing as we expand in 2026 and 2027.
Our buildings are in exceptional locations, often with great character and individuality. We choose sites close to the universities and amenities of the cities in which they\’re located.
Hello Student is a proud member of the Living Wage Foundation, we believe that a hard day\’s work deserves a fair day\’s so we\’ve made an ongoing commitment to pay all our colleagues the Real Living Wage, higher than the National Living Wage set by Government
Hello Student is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Benefits;
- 8% pension (7.5% employer / 0.5% employee) contribution
- Life cover
- Have your birthday off
- Service Award Scheme (one day per year up to 5 years\’ service)
- Access to Reward Gateway and enjoy discounts with a number of leading retailers
- 25 days holiday entitlement (pro rata for part time colleagues)
Customer Engagement Consultant employer: Hello Student Management Limited
Contact Detail:
Hello Student Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hello Student. Understand their values and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Engagement Consultant, you'll need to adapt your style to different customers. Try role-playing with a friend or family member to get comfortable with various scenarios and questions you might face.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer queries. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Customer Engagement Consultant.
We think you need these skills to ace Customer Engagement Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Engagement Consultant role. Highlight any previous sales or customer service experience, and don’t forget to mention your ability to adapt communication styles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer engagement and how you can contribute to our mission of delivering excellence in every interaction.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer queries in the past. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Hello Student Management Limited
✨Know Your Customer Engagement
Familiarise yourself with the principles of customer engagement and how they apply to sales. Be ready to discuss your previous experiences in telesales or customer service, highlighting specific examples where you’ve successfully managed enquiries and left a lasting impression.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to adapt your communication style to different scenarios, as you might encounter various individuals during the interview.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've effectively resolved customer queries or challenges. Be prepared to walk through your thought process and the solutions you implemented, showcasing your ability to think on your feet.
✨Research Hello Student
Get to know Hello Student’s values, mission, and the unique aspects of their properties. Understanding their approach to creating a sense of community will help you align your answers with their ethos and demonstrate your genuine interest in the company.