At a Glance
- Tasks: Manage customer enquiries and coordinate service visits in a dynamic team.
- Company: Join an international science and technology leader in Milton Keynes.
- Benefits: Enjoy a competitive salary, generous bonus, and excellent benefits.
- Other info: Great career growth opportunities in a supportive work environment.
- Why this job: Be part of a friendly team delivering exceptional customer service.
- Qualifications: Strong admin skills, SAP knowledge, and a positive attitude required.
Customer Service Administrator - Science & Technology - Milton Keynes – Excellent salary plus generous bonus and excellent benefits for the right candidate.
Are you a strong administrator with a Customer Service bias looking for your next opportunity as Hello Recruitment have just taken on an opportunity with an International Science & Technology business based in Milton Keynes where you can show your skills, be a key member of the Customer Service team and work in a warm and friendly professional office environment where the focus is to maximise the customer service experience at all times.
In this fully based office role where you will be at the heart of a dedicated and professional team your duties will include:
- Manage and respond to customer enquiries received via email and Zendesk, ensuring a high level of customer service is maintained.
- Coordinate and schedule preventative maintenance visits and reactive repair calls for field service engineers.
- Order parts required for service visits, monitor delivery progress, and ensure goods are accurately booked into SAP upon receipt.
- Prepare and issue quotations for chargeable and non-contract service visits.
- Maintain calibration records for service and test equipment, ensuring all calibrations remain current and compliant.
- Raise and process work orders to support engineer service activities.
- Maintain the Engineer Locator system, ensuring engineer locations, availability, and schedules are accurate and up to date.
- Liaise with engineers, customers, and internal departments to ensure service activities are completed efficiently and effectively.
- Support continuous improvement initiatives within the Service Administration function.
- Develop knowledge across Service Administration and Sales Administration activities to provide effective holiday and absence cover across the team.
The ideal candidate will be an experienced and enthusiastic administrator at that point in their career where they are keen to play a key part in delivering exceptional customer service to a wide network of clients and get a buzz from delivering exceptional customer service to them.
You will have a good working knowledge of SAP and strong MS Word & Excel skills and previously been an integral part of a busy working environment where you have contributed to a team in a positive and successful way showing good communication skills both verbal and written, prioritizing workload, whilst retaining strong attention to detail and above all a positive attitude at all times.
In return you will work for a business with a great history and working culture.
The role comes with excellent benefits associated with a market leader including a generous bonus scheme, 25 days annual leave, free parking, life assurance and private health cover upon successful passing of probation.
This is a great opportunity for a keen administrator to earn an excellent salary and be part of a growing business where you will be challenged in an interesting and varied way and play a key part in delivering customer satisfaction to your client base
Customer Service Administrator in Milton Keynes employer: Hello Recruitment Associates
Join a dynamic and rapidly expanding Accountancy Practice near Luton Airport, where you will be part of a supportive work culture that values professional growth and development. As a Senior Personal Tax Manager, you will have the opportunity to manage a diverse portfolio of high net worth clients while mentoring junior team members, all within a collaborative environment that prioritises excellence in service delivery. Enjoy competitive benefits and the chance to make a meaningful impact in the lives of your clients.
Contact Details:
Hello Recruitment Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hello Recruitment Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hello Recruitment Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hello Recruitment Associates:Your cover letter is your chance to shine! Tell us why you want to work at Hello Recruitment Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hello Recruitment Associates!
How to prepare for a job interview at Hello Recruitment Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
