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For Companies At a Glance
- Tasks: Manage and implement projects using our unique chat-based platform.
- Company: Join Hello Lamp Post, a company dedicated to making cities more playful and people-centric.
- Benefits: Enjoy flexible hours, remote work, and a supportive environment for personal growth.
- Why this job: Be part of a mission-driven team that leverages tech for positive societal impact.
- Qualifications: Ideal candidates have 1+ years in project management or technical roles, with strong organizational skills.
- Other info: We're open to junior and mid-level applicants who are enthusiastic about digital innovation.
The predicted salary is between 30000 - 42000 £ per year.
Hello Lamp Post
Our mission is to make places better for people. We help companies, services and governments make cities more playful and people-centric. Our product is a unique chat-based platform that brings to life street objects (post boxes, park benches, parking meters and – of course – lamp posts). These objects help users access dynamic information on location, enable them to give feedback and interact with locations in a new way.
About the Role
We are seeking a technically minded Implementation Manager to join our team. Ideally you have experience with software like excel, rudimentary understanding of javascript or a strength for organizing data. The role might suit a junior programmer, a game designer looking to get into industry or a detail oriented project manager. Most importantly you are well organised and good at creative problem solving.
In the role, you will become the expert in our conversation platform, and its underlying features and functions. You will be required to collaborate with our customer team and directly with clients to implement the best version of Hello Lamp Post for their needs. You will serve as a trusted advisor, building strong relationships while ensuring projects are delivered on time, within budget, and aligned with customer goals.
We’re open to junior and mid-level applicants. Some industry experience is desirable but not essential, most of all a candidate must have enthusiasm for tech and demonstrable strength in organising complex information.
Key Responsibilities
System Management
- Establish and advocate best practice for project implementation on the HLP system
- Manage and maintain high standard of project delivery within the HLP ecosystem
Project Management
- Manage multiple implementation projects simultaneously, from kick-off to successful launch.
- Maintain implementation plans, tracking project status, identifying potential issues, and uncovering opportunities for optimization.
- Ensure that all projects are delivered on time, within scope, and with high quality.
Internal Collaboration
- Coordinate efforts across internal teams—including Design, Account Management, Sales, and Product Development—to ensure seamless project delivery.
- Serve as a bridge between the customer and internal stakeholders, translating customer requirements into actionable deliverables.
Data Management & Reporting
- Maintain accurate records of all customer interactions and project details in the company CRM system.
- Provide regular updates and reports on project status and customer satisfaction metrics.
Training & Enablement
- Facilitate online training sessions to empower clients to use Hello Lamp Post effectively.
- Equip customers with knowledge and tools to maximize the platform’s value and achieve long-term success.
Continuous Improvement
- Identify areas for improvement in processes and tools, contributing to the overall efficiency and effectiveness of the implementation team.
- Stay up to date with trends in digital engagement and SaaS solutions to provide innovative ideas and recommendations.
What We’re Looking For
Experience:
- Ideally 1+ years in a project management, technical or implementation-focused role.
- Experience with SaaS products and familiarity with the implementation lifecycle is highly desirable.
Skills:
- Exceptional organizational and analytical abilities, with a strong process-driven mindset.
- Proven project management skills, including planning, execution, and stakeholder coordination.
- Excellent presentation, oral, and written communication skills.
- Strong interpersonal skills with the ability to build and maintain lasting relationships.
Mindset:
- Enthusiasm for digital innovation and leveraging technology for positive societal impact.
- Self-motivated and comfortable working autonomously in a fast-paced environment.
- A collaborative team player who thrives in a dynamic and cross-functional setting.
Technical Proficiency:
- Basic experience using code, functions or managing technical software
- Familiarity with CRM systems for record-keeping and tracking customer interactions.
- Proficiency in productivity and project management tools (e.g., Asana, Trello, or similar).
Benefits
- Competitive salary
- Help shape every aspect of a fast growing company from the ground up
- Work with experienced creative and business leaders
- Fast career progression shaped to your goals
- Flexible working hours and remote working
- A supportive environment to grow your skills and personal development
- Laptop provided
- Autonomous working environment
- Friendly and sociable team
Why Join Hello Lamp Post?
We’re on a mission to make digital engagement accessible, meaningful, and impactful for communities worldwide. As part of our team, you’ll have the opportunity to work with innovative technology, support diverse customers, and contribute to projects that make a real difference. If you’re passionate about tech for good and thrive on delivering exceptional results, we’d love to hear from you.
Please attach a short covering note with your resume letting us know why you would be well suited to the role.
Implementation Manager employer: Hello Lamp Post
Contact Detail:
Hello Lamp Post Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Familiarize yourself with Hello Lamp Post's unique chat-based platform. Understanding how it interacts with street objects will help you demonstrate your enthusiasm and knowledge during the interview.
✨Tip Number 2
Brush up on your project management skills, especially in using tools like Asana or Trello. Being able to discuss your experience with these tools will show that you're ready to manage multiple projects effectively.
✨Tip Number 3
Highlight any experience you have with SaaS products or implementation lifecycles. Even if it's limited, showing that you understand these concepts can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully organized complex information or solved problems creatively in past roles. This will demonstrate your fit for the role's requirements and your ability to thrive in a dynamic environment.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Implementation Manager position. Highlight your relevant experience with project management, technical skills, and your enthusiasm for digital innovation in your application.
Tailor Your Cover Letter: In your cover letter, specifically address why you are a good fit for Hello Lamp Post. Mention your organizational skills, any experience with SaaS products, and your ability to manage multiple projects. Make it personal and show your passion for making places better for people.
Showcase Technical Proficiency: If you have experience with tools like Excel, project management software (e.g., Asana, Trello), or basic coding knowledge, be sure to include this in your CV. Provide examples of how you've used these skills in past roles to demonstrate your capability.
Highlight Collaboration Skills: Since the role involves working closely with various teams and clients, emphasize your interpersonal skills and any previous experience in collaborative environments. Share specific examples of how you've successfully built relationships and communicated effectively in past projects.
How to prepare for a job interview at Hello Lamp Post
✨Show Your Technical Skills
Since the role requires a rudimentary understanding of JavaScript and experience with software like Excel, be prepared to discuss your technical background. Highlight any relevant projects or experiences where you've utilized these skills.
✨Demonstrate Organizational Abilities
The Implementation Manager role emphasizes exceptional organizational skills. Prepare examples of how you've successfully managed multiple projects simultaneously, detailing your approach to tracking progress and identifying potential issues.
✨Emphasize Problem-Solving Skills
Creative problem-solving is key in this position. Think of specific instances where you've faced challenges in project management or implementation and explain how you overcame them. This will showcase your ability to think on your feet.
✨Prepare for Collaboration Questions
As the role involves coordinating with various internal teams and clients, be ready to discuss your experience working in cross-functional settings. Share examples of how you've built strong relationships and effectively communicated customer requirements.
