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For Companies At a Glance
- Tasks: Be the operational engine ensuring smooth supply chain and customer satisfaction.
- Company: Join Hello Klean, a fast-growing indie beauty brand revolutionising hard water solutions.
- Benefits: Enjoy hybrid working, competitive salary, performance bonuses, and a generous product allowance.
- Why this job: Shape the future of a high-growth brand while thriving in a vibrant team environment.
- Qualifications: 3-5 years in operations or logistics, with experience in DTC or consumer brands.
- Other info: Work from anywhere for a month each year and tackle real customer challenges.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Hello Klean is an indie beauty brand based in London, focused on developing beauty solutions for hard water. We have sold over 400,000 products and were featured on BBC Dragons’ Den in 2023. With 700% growth in the last two years, we are on track to becoming a £100m global beauty brand.
What You’ll Be Doing
You’ll be the operational engine behind Hello Klean—ensuring our supply chain runs smoothly and our customers (and retail partners) get what they need, when they need it.
Your core responsibilities will include:
- Overseeing supply chain and logistics across DTC, retail, and Amazon channels
- Managing 3PL partners in the UK, Germany, the US, and the UAE
- Managing retail purchase orders and wholesale fulfilment
- Forecasting stock, planning replenishment, and minimising excess or out-of-stock issues
- Troubleshooting delivery issues, including delays, damages, and lost parcels
- Tracking and analysing operational KPIs (inventory health, delivery costs, 3PL performance)
- Building scalable processes as we expand across regions and channels
About You
- 3–5 years of experience in operations, logistics, or supply chain—ideally within a DTC or consumer brand
- Experience managing 3PLs and working across international markets
- Solid understanding of freight, customs, warehousing, and inventory management
- Comfortable juggling multiple projects in a fast-paced, remote environment
- Detail-oriented with a systems mindset—you love making things run smoother
- Strong communication skills and comfort working cross-functionally (you’ll liaise with suppliers, founders, and customer care regularly)
- A proactive problem-solver who thrives in autonomy and takes pride in outcomes
What We Offer
- Competitive salary and performance bonuses
- Hybrid working—2-3 days a week from our Shoreditch (Fora) office
- Work from anywhere for a month every year
- A vibrant and supportive team environment
- Generous product allowance
- The opportunity to shape the future of a high-growth beauty brand
Ready to Join Us?
If you’re excited by operational excellence, solving real customer pain points, and helping build a thoughtful, performance-led brand from the ground up—we’d love to hear from you.
Operation and Facilities Officer employer: Hello Klean
Contact Detail:
Hello Klean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation and Facilities Officer
✨Tip Number 1
Familiarise yourself with Hello Klean's product range and their unique selling points. Understanding how their beauty solutions address hard water issues will help you articulate your passion for the brand during any discussions.
✨Tip Number 2
Research the logistics and supply chain challenges specific to the beauty industry, especially in DTC and international markets. Being knowledgeable about these challenges will demonstrate your expertise and readiness to tackle them head-on.
✨Tip Number 3
Network with professionals in the operations and logistics field, particularly those who have experience with 3PL partners. Engaging with industry peers can provide insights and potentially valuable connections that could benefit your application.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved operational processes in previous roles. Highlighting your problem-solving skills and ability to work autonomously will resonate well with the team at Hello Klean.
We think you need these skills to ace Operation and Facilities Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, logistics, and supply chain management. Use specific examples that demonstrate your ability to manage 3PL partners and work across international markets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Hello Klean and the beauty industry. Mention how your skills align with their needs, particularly in forecasting stock and troubleshooting delivery issues.
Showcase Problem-Solving Skills: Provide examples of how you've proactively solved operational challenges in previous roles. This could include minimising excess stock or improving delivery processes, which are key responsibilities for this position.
Highlight Communication Abilities: Since the role involves liaising with various stakeholders, emphasise your strong communication skills. Share instances where you successfully collaborated with suppliers or cross-functional teams to achieve operational goals.
How to prepare for a job interview at Hello Klean
✨Know Your Supply Chain Inside Out
Make sure you understand the intricacies of supply chain management, especially in a DTC context. Be prepared to discuss your previous experiences managing logistics and how you've tackled challenges like delays or inventory issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively solved operational problems in the past. Highlight specific situations where your quick thinking made a significant impact on the outcome.
✨Demonstrate Your Communication Abilities
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated with suppliers, team members, and customers in previous roles.
✨Emphasise Your Detail-Oriented Approach
Given the importance of minimising excess stock and ensuring smooth operations, share instances where your attention to detail has led to improved processes or outcomes. This will show that you have the systems mindset they are looking for.
