At a Glance
- Tasks: Be the driving force behind our supply chain and ensure smooth operations.
- Company: Join a high-growth beauty brand with a vibrant team culture.
- Benefits: Competitive salary, performance bonuses, hybrid working, and remote work opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Shape the future of a dynamic brand while solving real customer challenges.
- Qualifications: 3-5 years in operations or logistics, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
You’ll be the operational engine behind Hello Klean—ensuring our supply chain runs smoothly and our customers (and retail partners) get what they need, when they need it.
- Overseeing supply chain and logistics across DTC, retail, and Amazon channels
- Managing 3PL partners in the UK, Germany, the US, and the UAE
- Managing retail purchase orders and wholesale fulfilment
- Forecasting stock, planning replenishment, and minimising excess or out-of-stock issues
- Tracking and analysing operational KPIs (inventory health, delivery costs, 3PL performance)
- Building scalable processes as we expand across regions and channels
Qualifications
- 3–5 years of experience in operations, logistics, or supply chain—ideally within a DTC or consumer brand
- Experience managing 3PLs and working across international markets
- Solid understanding of freight, customs, warehousing, and inventory management
- Comfortable juggling multiple projects in a fast-paced, remote environment
- Detail-oriented with a systems mindset—you love making things run smoother
- Strong communication skills and comfort working cross-functionally (liaising with suppliers, founders, and customer care regularly)
- A proactive problem-solver who thrives in autonomy and takes pride in outcomes
What We Offer
- Competitive salary and performance bonuses
- Hybrid working—2-3 days a week from our Shoreditch (Fora) office
- Work from anywhere for a month every year
- A vibrant and supportive team environment
- The opportunity to shape the future of a high-growth beauty brand
If you’re excited by operational excellence, solving real customer pain points, and helping build a thoughtful, performance-led brand from the ground up—we’d love to hear from you.
Position Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Personal Care Product Manufacturing
E-commerce Operations Manager in London employer: Hello Klean
At Hello Klean, we pride ourselves on being an excellent employer, offering a vibrant and supportive team environment that fosters creativity and collaboration. With generous product allowances and the flexibility of hybrid or fully remote working arrangements, we empower our employees to shape the future of a high-growth beauty brand while enjoying private health insurance and a work-from-anywhere policy. Join us in London or remotely, and be part of a dynamic team that values your contributions and encourages professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Operations Manager in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Hello Klean are looking for when hiring for a E-commerce Operations Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Hello Klean for the E-commerce Operations Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Hello Klean as a E-commerce Operations Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Hello Klean’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-commerce Operations Manager.
We think you need these skills to ace E-commerce Operations Manager in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Hello Klean, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Hello Klean's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Hello Klean. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Hello Klean
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Hello Klean uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Hello Klean. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
