Ecommerce Manager

Hello Klean is an indie beauty brand based in London, developing beauty solutions for hard water. We\’ve sold over 500,000 products and were featured on BBC Dragons\’ Den in 2023. With 700% growth in the last two years, we\’re on track to becoming a £100m global beauty brand.

The Role

We\’re looking for an E-commerce Manager to own and optimise our online presence across Shopify. You\’ll drive sales, improve conversion rates, and enhance customer experience across our key DTC channels.

Who You Are

• DTC Native — You have a strong background in digital marketing and e-commerce operations
• Platform Expert — Deep experience with Shopify
• Data-Driven — You draw insights from analytics and translate them into action
• Organised Operator — You balance efficiency with consistency and manage projects effectively

This is a hybrid role requiring two days per week at our Shoreditch, London office.

What You\’ll Do

Platform Management

• Own day-to-day operations across Shopify
• Ensure product listings are accurate, optimised for search, and conversion-focused
• Monitor inventory levels and coordinate with ops to prevent stockouts
• Manage translation of localised website content to ensure a seamless international customer experience
• Maintain consistency across regional storefronts
• Develop and implement strategies to increase sales and conversion rates
• Analyse sales data, customer behaviour, and market trends to identify opportunities
• Collaborate with marketing on promotions and campaigns

Customer Experience

• Optimise product pages, information hierarchy, and review management
• Implement best practices for customer service, fulfilment, and returns

Analytics & Reporting

• Report on KPIs including sales, conversion rates, and customer satisfaction
• Use data insights to drive continuous improvement

What You\’ll Bring

• Proven experience managing e-commerce operations on Shopify
• Strong analytical skills with proficiency in analytics tools
• Familiarity with CRO best practices
• Detail-oriented with the ability to thrive in a fast-paced environment
• Knowledge of e-commerce trends and emerging technologies