Senior Care Coordinator in Preston

Are you an experienced care coordinator with a talent for organisation, a passion for quality, and the drive to lead a team? If so, the Senior Care Coordinator role at Routes Healthcare could be exactly the opportunity you’ve been looking for.

This is a senior, hands-on leadership role at the heart of our Preston service. You’ll oversee the coordination of care delivery across the hub, support and develop junior coordinators, and deputise for the Registered Manager when needed — all while keeping the focus firmly on delivering a consistent, high-quality service for every client we support.

A little about us: At Routes, we’re a team of folk from all walks of life with one thing in common: we care about making a difference. For the last 15 years we’ve been delivering high-quality, person-centred care that helps people live the way they choose, in the comfort of their own home. We want to help you flourish — and we give you the tools to make that happen.

What we offer:

• Centralised support teams — HR, Payroll, Quality, Marketing and more — keeping things running smoothly in the background
• Our in-house recruitment team and zero agency use, so you have the staff you need
• Routes Academy: career development and progression for you and your team
• Digital Care Plans for more efficient, effective operations
• A friendly in-house IT team on hand whenever you need them
• Wellbeing and financial support through our Employee Assistance Programme (EAP)
• 25 days holiday, plus bank holidays and an extra day off for your birthday
• Buy and sell holiday scheme
• A competitive salary up to £30,000 plus an attractive bonus package based on service performance
• A fun, supportive workplace full of great people

What we’re looking for:

• At least 12 months’ experience in a care coordination or supervisory role within a domiciliary or community care setting
• Experience of supervising or line managing others, with the ability to motivate and develop a team
• A solid understanding of CQC regulatory requirements, the Care Standards Act and the Health and Social Care Act
• Strong organisational and scheduling skills, with the ability to manage competing priorities under pressure
• Proficient in care management software (People Planner preferred) and Microsoft Office including Excel
• Excellent written and verbal communication skills, with the confidence to liaise with clients, families, field staff and external professionals
• A genuine commitment to person-centred care and delivering high-quality outcomes for service users
• A full valid UK driving license with access to your own vehicle

Key Responsibilities:

• Leading and line managing the Care Coordinator team, including supervisions and appraisals
• Deputising for the Registered Manager in their absence
• Overseeing scheduling and rota management across the hub, ensuring continuity of care for every client
• Mentoring junior coordinators and supporting their professional development
• Leading internal audits of scheduling, care records and visit monitoring
• Monitoring key performance indicators and producing reports for the Registered Manager
• Acting as the first point of escalation for the coordination team
• Liaising with clients, families, commissioners and healthcare professionals
• Contributing to service improvement, capacity planning and onboarding of new packages
• Managing on-call duties, including senior on-call cover on a rotating basis

This could be the start of an incredible journey together — leading a great team, shaping the quality of care in your community, and building a career you’re proud of. We’d love to hear from you.