At a Glance
- Tasks: Manage complex care packages and lead a supportive team to make a real difference.
- Company: Routes Healthcare, a passionate team dedicated to high-quality, person-centred care.
- Benefits: Up to £35K salary, bonuses, 25 days holiday, and wellbeing support.
- Other info: Dynamic environment with opportunities for career progression and personal development.
- Why this job: Join us in transforming lives and fostering a caring community.
- Qualifications: Experience in managing complex care and leading healthcare teams.
The predicted salary is between 30000 - 35000 £ per year.
Travel across Yorkshire required. Up to 35K depending on experience plus bonus and on-call payment. Full-Time, Permanent.
We’re looking for a Case Manager keen to make a real difference for our clients and foster great morale within their care team. You’ll be a role model to the people in your team, empowering them to be their very best. We’d love you to lead with a friendly, supportive, professional approach that sends a strong message of high-quality, person-centred care. Together we’re rebuilding a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this.
A little about us: Routes is an incredible team of people from all walks of life, working together with one common goal: to make a difference for both clients and workers. For the last 15 years we’ve taken pride in delivering high standards of care that put people’s wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.
What does this mean?
- Part of a team – nurses and everyone coming together, leaning on each other.
- Working closely with your Registered Service Manager and Nurse Case Manager(s).
- Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.
- Our in-house recruitment team to ensure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have zero Agency use.
- Routes Academy, which not only means your workers are highly trained, but gives both you and your workers opportunities to progress careers and develop.
- We recently rolled out Digital Care Plans, making our operations more efficient. We also have our own friendly IT team on hand to help you with any IT struggles or needs.
And of course, just a few extra perks like:
- Wellbeing and financial support with our Employee Assistance Program (EAP).
- 25 days holiday, additional bank holiday leave plus an extra day on your birthday.
- Saving for future-you with our Pension Scheme.
- A competitive salary plus an attractive bonus package based on service performance.
- A fun, friendly and supportive workplace.
- Buy and sell holiday scheme.
What we’re looking for from you:
- Someone passionate about putting people first.
- Organisational and time-management skills.
- A good understanding of CQC requirements.
- Experience in managing complex care packages with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis.
- Experience of managing a team of healthcare workers.
- Driver with access to your own car for work.
Your core role will include:
- To take ownership of a caseload of complex clients with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically.
- To co-ordinate and lead the transition, start-up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill-mix to ensure safe and effective clinical practice.
- Upholding high standards in care and prioritising a person-centred approach.
- Prioritising individual wellbeing in our care practices.
- Being a responsive advocate for complaints and safeguarding, and encouraging improvement.
- Developing comprehensive care plans and risk assessments.
- Providing support for your care packages through observations and mentoring sessions, and regular reviews.
This could be the start of an incredible journey together, changing lives for people with complex care needs in our community. We look forward to hearing from you!
Complex Case Manager employer: hello.de AG
Routes Healthcare is an exceptional employer dedicated to fostering a supportive and collaborative work environment for its employees. With a strong emphasis on person-centred care, we offer comprehensive training through Routes Academy, ensuring career progression opportunities while maintaining high standards of service. Our team enjoys a competitive salary, generous holiday allowances, and a fun workplace culture that prioritises wellbeing and teamwork, making it a rewarding place to build a meaningful career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Case Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at hello.de AG.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from hello.de AG!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like hello.de AG, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at hello.de AG or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Complex Case Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to hello.de AG:Before hitting send, make sure to tailor your application specifically to hello.de AG! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at hello.de AG
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
