At a Glance
- Tasks: Deliver top-notch customer service and manage key accounts while processing orders.
- Company: Join Hello Bio, a fast-growing manufacturer in the life sciences sector.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible working hours with a dynamic team atmosphere.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you organised, detail‑focused and passionate about delivering excellent customer service? We’re looking for a proactive and capable Customer Service Manager to join our team in Avonmouth on a maternity cover basis. Hello Bio is a fast-growing manufacturer and supplier of high quality research reagents, and biochemicals for pre-clinical life science research, to universities and pharmaceutical customers worldwide.
In this role, you will be responsible for delivering first class customer service by maintaining a busy email inbox, answering the phone, processing orders, replying to customer requests and accurately following operating procedures, guidelines and policies.
ROLE DESCRIPTION
Main purpose of job: To provide first class customer service by accurately processing orders, responding to customer requests and accurately following operating procedures, guidelines and policies. To play an active role in managing customer key accounts, and maintaining & building good communication and relationships with distributors and 3rd party suppliers.
Hours: 37.5 hours per week, Mon-Fri, 9am-5pm
MAIN DUTIES
- Customer Service
- Managing a busy customer service inbox, organising, processing and replying to customer requests and queries as required
- Proactively resolving customer queries and complaints, liaising with other departments
- Answering telephone enquiries and fielding as appropriate
- Customer Relations
- Issuing and following up on customer quotations
- Forwarding communications and coordinating responses when necessary
- Communicate with customers re. overdue accounts when required
- Order Processing
- Accurately and efficiently entering order data into order database
- Arranging, processing and shipping orders and stock shipments
- Import/export compliance and liaise with customs brokers when required
- Following standard operating, procedures, guidelines, GDPR and policies
- Reporting
- To assist with the reporting and evaluation of customer service KPIs.
- Distributor relations
- Liaise with Distributors
- Tradeshow support
- To organise equipment, travel, accommodation and conference exhibition space for the trade shows that Hello Bio attends. Liaising with couriers, obtaining quotes, packing materials and shipping to deadlines.
- Office Administration
- Maintain stationery inventories etc.
Requirements
- Excellent communication skills (written and verbal)
- Strong organisational skills and attention to detail
- Competent IT skills (Microsoft Office and databases). Training in company specific software is provided.
- Excellent interpersonal, time management, organisational, decision making, problem solving, and communication skills
Customer Service Manager (Maternity Cover) employer: Hello Bio
Hello Bio is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those passionate about customer service. Located in Avonmouth, employees benefit from a dynamic environment where they can grow professionally while contributing to the success of a fast-growing manufacturer in the life sciences sector. With a focus on employee development and a commitment to excellence, Hello Bio offers a rewarding experience for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager (Maternity Cover)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hello Bio.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hello Bio. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Manager (Maternity Cover)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hello Bio.
How to prepare for a job interview at Hello Bio
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hello Bio's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hello Bio offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
