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- Tasks: Process customs clearances and ensure timely documentation for various freight.
- Company: Join a leading logistics company with a focus on innovation and customer service.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Why this job: Make a real impact in international trade while developing your skills.
- Qualifications: Experience in customs clearance and strong communication skills required.
- Other info: Opportunity to mentor junior staff and grow within the company.
The predicted salary is between 36000 - 60000 £ per year.
The purpose of the Senior Customs Clearance Operator is to process Customs clearances at the Lichfield or Dover site, calculating & processing duties and taxes. The role requires entering details into specialised customs software (CDS, CNS, Destin8, CFSP, Pentant, ASM Sequoia) and issuing the correct documents on behalf of the customer to ensure timely and efficient customs clearance.
Key Tasks and Responsibilities
- Process primarily, but not exclusively, Road Freight customs clearances for all customers within the relevant legal guidelines.
- Work closely with existing customers to maintain service levels.
- Liaise with customers, suppliers, government agencies, freight forwarders, importers, exporters, etc., to prepare and process custom clearances for Hellmann UK.
- Arrange Import clearances into Bond & removal from Bond for Road, Sea and Air freight when required.
- Identify opportunities for developing value‑added services for existing customers.
- Process clearances using specific customs systems (Destin8, CNS, CDS, ASM Sequoia).
- Liaise with Hellmann operational and sales teams for day‑to‑day customs enquiries.
- Complete accurate customer invoices with correct values, declarations and HS codes.
- Arrange ad‑hoc Customs shipments for Hellmann Partners and issue the corresponding invoices.
- Interface with HMRC regarding compliance issues as required.
- Mentor and support junior staff, assisting with queries and advice.
- Tackle more complicated and challenging clearance processes.
- Attend customs‑related seminars or courses to maintain knowledge of legislation and requirements.
- Maintain knowledge of Customs Clearance legislation, laws and regulations.
- Act as the point of contact for customs clearance issues in the absence of the Customs Clearance Managers and Supervisors.
- Support the development, understanding and training of less experienced Customs Clearance staff.
- Provide out‑of‑hours support for customs clearance requirements.
Required Knowledge & Experience
- Substantial understanding of all relevant customs laws and regulations, with a commitment to keeping up‑to‑date with changes.
- Ability to advise customers on import/export restrictions, tariff systems, insurance requirements and related matters.
- Experience of working within a customer‑facing environment.
- Substantive experience of Customs clearance processing.
- An understanding of the law and regulations surrounding Customs Clearance requirements.
- Ability to work under pressure and meet tight deadlines.
- Ability to work effectively under own initiative.
- Competence in commercial IT packages including Word, Excel, e‑mail, etc.
- Education in Maths and English (oral & written) to GCSE / Standard Grade or equivalent; grades A–C.
- Highly competent computer skills in all areas of Microsoft Office.
- Customer service excellence and effective communication skills.
Legal & Compliance
All offers of employment are subject to a five‑year background check and criminal records check satisfactory to the Company. Successful candidates must demonstrate the right to work in the UK before commencement of employment, and may be required to attend customs‑related seminars or courses.
Company Values
- Living with a caring spirit that makes us stand out.
- Reliability and accountability in every situation.
- Entrepreneurship: knowing the business, industries and the market.
- Forward thinking and boldness to bring new ideas to perspective.
Customs Clearance Senior Operator in Dover employer: Hellmann Worldwide Logistics
Contact Detail:
Hellmann Worldwide Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Clearance Senior Operator in Dover
✨Tip Number 1
Get to know the customs clearance landscape! Brush up on your knowledge of customs laws and regulations, as this will not only help you in interviews but also show that you're genuinely interested in the role. We recommend checking out relevant resources or even attending a seminar to stay ahead of the game.
✨Tip Number 2
Networking is key! Reach out to professionals in the customs clearance field through LinkedIn or industry events. Building connections can lead to valuable insights and even job opportunities. Plus, it shows potential employers that you're proactive and engaged in the community.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by simulating common questions related to customs clearance processes. Think about how you'd handle specific scenarios or challenges. This will boost your confidence and help you articulate your experience effectively when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make things happen!
We think you need these skills to ace Customs Clearance Senior Operator in Dover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customs Clearance Senior Operator role. Highlight your experience with customs software and any relevant regulations you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your duties; showcase your achievements in customs clearance. Talk about specific challenges you’ve tackled and how you’ve improved processes. This helps us see the value you can bring to our team.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re excited about joining StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Hellmann Worldwide Logistics
✨Know Your Customs Stuff
Make sure you brush up on all relevant customs laws and regulations before the interview. Familiarise yourself with the specific customs software mentioned in the job description, like CDS and Destin8. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves liaising with customers and various stakeholders, be prepared to share examples of how you've excelled in customer-facing environments. Think of specific situations where you maintained service levels or resolved issues effectively—this will demonstrate your ability to handle the demands of the job.
✨Demonstrate Your Problem-Solving Abilities
The role requires tackling complicated clearance processes, so come armed with examples of challenges you've faced in previous positions. Discuss how you approached these problems and what solutions you implemented. This will highlight your critical thinking skills and ability to work under pressure.
✨Be Ready to Discuss Compliance
Since interfacing with HMRC is part of the job, be prepared to talk about your understanding of compliance issues. Brush up on any recent changes in customs legislation and be ready to discuss how you stay informed. This shows your commitment to keeping up-to-date and your reliability in handling sensitive matters.
