Warehouse Supervisor 4 on 4 off - Nights in Slough

Location: Heathrow

Hours: 4 on 4 off – Nights shift pattern, 40.36 hours per week

About the position:

To ensure the smooth operation of the warehouse function during the shift, reporting all activities including anomalies and discrepancies as and when required to the appropriate authorities.

Key Tasks and Responsibilities:

• Supervision and control of the warehouse operation and operatives which includes air, ocean, road, perishable & Healthcare.
• Maintain performance and operational standards.
• Correct loading, unloading and dispatching goods in line with the SOPs.
• Complete necessary paperwork for inbound/outbound activity.
• Report any anomalies with arriving vehicles immediately.
• Ensure all goods received are signed for with a copy of the signed delivery note returned to the driver and a copy for the A&O office (as applicable).
• Ensure drivers have the relevant paperwork prior to departure.
• Strictly adhere to quality procedures and team quality targets.
• Overall responsibility for supervision, training & development, health & safety, security & welfare of the team.
• Communicate job expectations and coach staff.
• Conduct daily team briefings to include company information as required.
• Maintain highest levels of cleanliness, safety and security.
• Co‑ordinate activities with other departments.
• Communicate issues and concerns with recommendations to the Site Operations Manager.
• Hand over accurate information to the next shift supervisor.
• Plan and control the department’s day‑to‑day activities.
• Manage departmental expenditure within agreed budgets.
• Monitor and evaluate performance and take necessary action to improve.
• Analyse and report performance & results to Senior Management Team for continual improvement.
• Facilitate meetings as appropriate.
• Ensure internal procedures and controls, including Quality Management Systems, SOPs & Company Handbooks are understood, updated and maintained.
• Enforce internal procedures and controls.
• Ensure continuing suitability, adequacy and effectiveness of internal procedures and controls.
• Undertake regular sample checks of work to ensure all activity meets company procedures.
• Liaise with other managers/supervisors to maximise communication and collaboration.
• Manage sickness and absence activity, including Return to Work interviews.
• Effectively manage holidays to keep the department well‑staffed.
• Lead, manage, motivate and develop people.
• Recruitment activities in line with company procedures, utilising HR support when applicable.
• Effective performance management of team/department.
• Manage conduct and performance matters, including Discipline, Grievance and Capability.
• Recognise and reward staff performance appropriately.
• Plan and evaluate training and development of staff.
• Train and mentor staff within own authority and resource limits.
• Undertake procurement activities in line with agreed parameters.

About you:

The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A‑C and be able to demonstrate highly competent computer skills in all areas of Microsoft Office. We are looking for a candidate who can demonstrate customer service excellence and effective communication skills.

Working knowledge of Warehouse Systems in a Freight Forwarding / Logistics environment. Proven experience in Supervisory Team Leader role. Full FLT licence counter balance.

Benefits:

• Buy & Sell Annual Leave
• Birthday holiday

Right to Work UK: In accordance with Home Office guidance, successful candidates must show evidence of their right to work in the UK before commencement of employment. Candidates must demonstrate their right to work status for the UK during the recruitment process.

Background Checks: All offers of employment are subject to a five‑year background check and criminal records check satisfactory to the Company.

Contact: Successful applicants will be contacted to arrange an interview.