European Road Freight Import Operator - Fixed Term in Lichfield

This is a Temporary, Full Time vacancy.

The Vacancy

Position

ROAD & RAIL IMPORT OPERATOR – FIXED TERM

Hours

Full time, 37.5 hours per week, 08:30 – 17:00 Monday to Friday (Fixed Term Contract)

The purpose of the Road & Rail Import Operator is to manage the inbound day‑to‑day groupage routes and adhere to various Network duties as outlined below.

While the Operator will have a responsibility for Imports they will also be required to provide cover in other areas of the department when required.

• Key Tasks and Responsibilities
• Liaising with European Partners and Customers to resolve challenges within agreed SLAs.
• Accurate data entry into the operational system – including processing of EDIs and unload reports – to meet Partner and System Alliance expectations.
• Use the customs system to check pre‑lodged entries, ensuring charges are logged and communicated efficiently to the relevant department for charging and payment.
• Quality control all Partner data, ensuring terms, text codes and routing are correct and cost effective, and that all EDIs are processed in line with expectations.
• Finalize unload reports, dealing with damages, excess and dimension changes swiftly and correctly.
• Understand partner agreements and tariffs, ensuring all additional revenue is captured.
• Accurately use the customs system for consignments arriving on transit documents, paying close attention to detail and ensuring all processes are followed and completed.
• Daily maintenance of files to ensure all documentation is filed accurately.
• Check all shipment documentation, including hazardous paperwork, and raise discrepancies with onsite DGSA.
• First point of customer escalation for Partners and their customers – internal and external, developing strong and productive relationships.
• Meet and strive to exceed customer expectations within Partners’ budgetary and operational restrictions.
• Spot and develop additional revenue and business opportunities; provide quotations for out‑of‑tariff and special requirement consignments.
• Undertake training as necessary to be proficient in all Partner requirements, including specific accounts such as Endress & Hauser and Systemplus.
• Provide cover and support for other areas of the team when needed.
• Handle potential claims correctly.
• Maintain compliance at all times, ensuring all regulatory paperwork is in accordance with government guidelines and customs procedures.
• Contribute to and adhere to ISO accreditations for Quality, Energy and Environmental Management.
• Provide high standards of customer service in a friendly and positive manner.
• Work within a fast‑paced environment with a can‑do attitude, learn quickly, and support a positive teamwork culture.

About you

• At least 12 months of experience working in a road freight environment.
• Experience working within a customer‑facing environment.
• Good knowledge of geographical areas within the UK.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Effective self‑initiative and independent decision making.
• Hardworking, diligent, flexible, and adaptable.
• Strong teamwork skills.
• Excellent written and verbal communication skills.
• Minimum of GCSE level Maths and English (or equivalent) with A–C grades.
• Competent Microsoft Office computer skills.
• Right to Work (UK)

In accordance with Home Office guidance, successful candidates must provide evidence of their right to work in the UK before employment begins.

Applicants should review the UK Home Office guidelines to ensure they meet the criteria and understand any immigration fees they may be responsible for.

Benefits

• Annual Leave (including Buy & Sell Option)
• Birthday Holiday

All offers of employment are subject to a five‑year background and criminal records check satisfactory to the Company.

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