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- Tasks: Process customs clearances and liaise with various stakeholders to ensure smooth shipment flow.
- Company: Join a leading logistics company in Dover with a focus on customs operations.
- Benefits: Enjoy flexible leave options, including a birthday holiday and competitive pay.
- Other info: Opportunities for training and development in customs legislation.
- Why this job: Be part of a dynamic team that plays a crucial role in international trade.
- Qualifications: GCSE Maths and English, strong computer skills, and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Dover
About the position
Hours: Full time, 37.5 hours per week, 9am – 5.30pm Monday to Friday
The purpose of the Customs Clearance Operator is to action all customs clearances at the site, calculating and processing customs duties and taxes, entering details onto specialised customs software (CHIEF, CNS, Destin8, CFSP, Datafreight, Sequoia), and issuing correct documents to ensure timely clearance and continued shipment flow. A key part of this role is liaising with customs officials, subcontractors, customers and various agencies to process shipments and complete documentation, and to maintain a current understanding of customs laws and regulations to advise customers on import/export restrictions, tariff systems, insurance requirements and related matters.
Key Tasks and Responsibilities
- Effectively, efficiently, and accurately process primary road freight customs clearances within relevant laws and regulations.
- Work closely with existing customers to maintain service levels.
- Liaise with customers, suppliers, government agencies, freight forwarders, importers, exporters and others to prepare and process customs clearances for the company.
- Arrange import clearances into bond and removal from bond for road, sea, and air freight as required.
- Create, link, and discharge all customs documents including T1, T2, T2 groupage, T2F, T2LF, NES & NCTS export entries.
- Process clearances using specific systems (Impatex, Destin8 & Compass, CHIEF, CDS, Sequoia, Datafreight).
- Liaise with operational staff and sales teams for day‑to‑day customs enquiries.
- Complete customer invoices correctly and promptly, with accurate values, declarations, and HS codes.
- Arrange ad‑hoc customs shipments for partners and prepare corresponding invoices.
- Interface with HMRC regarding compliance issues as required.
- Keep updated on customs clearance legislation, laws and regulations.
- Support the operations team with administrative duties such as arranging haulage, liaising with collection and delivery points, and retrieving necessary documentation for shipping and customs purposes.
- Attend relevant seminars and training courses to maintain knowledge of customs legislation and requirements.
- Provide out‑of‑hours support for customs clearance requirements.
About you
The ideal candidate will have GCSE or equivalent Maths and English (oral and written) with grades A–C, and highly competent computer skills in all areas of Microsoft Office. They should demonstrate customer service excellence, effective communication skills, knowledge and experience of working within a customs role in a road freight environment, and the ability to work under pressure and to tight deadlines.
Right to Work UK
In accordance with Home Office guidance, successful candidates will be required to show evidence of their right to work in the UK before commencement of employment. The applicant must demonstrate right‑to‑work status for the UK during the recruitment process.
Benefits
- Buy & Sell Annual Leave
- Birthday holiday
Other
All offers of employment are subject to a five‑year background check and criminal records check satisfactory to the Company.
Road & Rail Customs Clearance Operator - Dover employer: Hellmann-Worldwide-Logistics-Se-
Contact Detail:
Hellmann-Worldwide-Logistics-Se- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road & Rail Customs Clearance Operator - Dover
✨Tip Number 1
Network like a pro! Reach out to people in the customs and freight industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs laws and regulations. Be ready to discuss how you've handled customs clearances in the past, and don’t forget to highlight your customer service skills!
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with the specific customs software mentioned in the job description. If you can demonstrate your proficiency in systems like CHIEF or Destin8 during an interview, you'll stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and ready to take the next step in your career.
We think you need these skills to ace Road & Rail Customs Clearance Operator - Dover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customs Clearance Operator role. Highlight any relevant experience you have with customs software and your understanding of customs laws. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to customs clearance and customer service, and don’t forget to show your enthusiasm for joining our team.
Show Off Your Attention to Detail: In customs clearance, accuracy is key! Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so let that attention to detail shine through in your written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have available!
How to prepare for a job interview at Hellmann-Worldwide-Logistics-Se-
✨Know Your Customs Stuff
Make sure you brush up on customs laws and regulations before the interview. Familiarise yourself with terms like T1, T2, and the specific software mentioned in the job description. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in past roles. Think about times when you had to communicate effectively with clients or resolve issues under pressure. This is key for a Customs Clearance Operator, so be ready to share your experiences.
✨Practice Your Tech Skills
Since you'll be using specialised customs software, it’s a good idea to get familiar with similar systems if you haven't already. If you have experience with Microsoft Office, highlight that too, as strong computer skills are essential for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customs clearance. Practice how you would handle tight deadlines or complex documentation issues. This will help you demonstrate your problem-solving skills and ability to work under pressure.