Road & Rail Customs Clearance Operator in Dover

Hours: Full time, 37.5 hours per week, 9am – 5.30pm Monday to Friday.

About the position:

The purpose of the Customs Clearance Operator is to action all Customs clearances at the Lichfield or Dover site. You will be responsible for calculating and processing customs clearances including duties and taxes to be paid. You will be required to enter details onto specialised customs software which may include CHIEF, CNS, Destin8, CFSP, Datafreight and Sequoia. You will be responsible for issuing the correct documents on behalf of the customer to ensure that customs are cleared in a timely and efficient manner, allowing shipments to continue on their journey. A key part of this role is the liaison with customs officials, subcontractors and customers that will be required to process shipments and complete documentation. This job also requires you to liaise with officials in various agencies to ensure goods clear through customs or quarantine. The Customs Clearance Operator will also be expected to have and continue to build a good understanding of all relevant customs related laws and regulations. You will be expected to maintain your understanding and keep up-to-date with changes as they occur, so as to be able to advise customers on import and export restrictions, tariff systems, insurance requirements and all other customs related matters.

Key Tasks and Responsibilities:

• Effectively, efficiently and accurately process primarily, but not exclusively, Road Freight customs clearances for all customers within the guidelines of all relevant laws and regulations.
• Work closely with existing customers to maintain service levels.
• Liaise with all customers, suppliers, government agencies, freight forwarders, importers, exporters et al as required to prepare and process primarily, but not exclusively, Road Freight customs clearances for Hellmann UK.
• Arrange Import clearances into Bond & removal from Bond for Road Freight, Sea Freight & Air Freight if required.
• Create, link & discharge all Customs documents including T1, T2, T2 groupage, T2F, T2LF, NES & NCTS export entries.
• Process clearances with the use of specific custom’s systems to complete all Custom’s transactions (Impatex, Destin8 & Compass, CHIEF, CDS, Sequoia, Datafreight).
• Liaise with Hellmann operational staff and the Hellmann sales team for day to day customs enquiries.
• Complete appropriate customer invoices correctly and in a timely manner, with correct values, declarations and HS codes.
• Arrange ad-hoc Customs shipments for Hellmann Partners and complete the invoices to be sent to Partners.
• Interface with HMRC regarding compliance issues as required.
• Keep up to date on Customs Clearance legislation, laws and regulations.
• Support the Operations team in Operational and administrative duties, such as but not limited to, arranging haulage, liaising with collection and delivery points, and retrieving all necessary documentation for shipping and customs purposes.
• Attend relevant seminars and training courses to ensure the maintenance of their understanding of Customs related legislation and requirements.
• Provide out of hours support for customs clearance requirements.

About you:

The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft Office. We are looking for a candidate who can demonstrate customer service excellence and effective communication skills. The ideal candidate will have knowledge and experience of working within a customs role within a Road Freight environment. Ability to work under pressure and to tight deadlines.

Right to Work UK:

In accordance with Home Office guidance successful candidates will be required to show evidence of their right to work in the UK before their commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application.