At a Glance
- Tasks: Provide top-notch customer support and build strong relationships with suppliers.
- Company: Join Hellios, a fast-growing company in supplier information and risk management.
- Benefits: Enjoy blended working, competitive salary, 25 days holiday, and social events.
- Other info: Opportunities for career progression and extensive training provided.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH
Reporting to: Team Leader
Job summary: To provide excellent customer service in our Supplier Support team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.
Key responsibilities
- Build a rapport and strong relationship with customers by advice and support throughout the onboarding process
- Make 40-50 outbound calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription
- Accurately log and maintain records of customer contact, activity and outcomes on our CRM system
- Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers
- First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
- Speaking with customers with regard to payment of their subscription fee as a new or renewing customer
- Actively participate in team meetings to share and exchange information
- Work consistently to ensure personal targets relating to call rates are consistently met and exceeded
General
- Work together as part of the Operations team to ensure overall KPIs and process deliverables are consistently achieved
- Be pro-active at all times and ‘go the extra mile’ to uphold a first class customer experience
Key requirements
Knowledge and experience
- Previous experience in a customer service environment
- Working knowledge of data management and data analysis
- Demonstrable experience of process improvement
- Proven track record of working to deadlines and targets
- Customer contact through inbound and high volume of outbound calls
- Ability to adapt to the needs of a growing business
Qualifications and skills
- Education to degree level (or equivalent)
- Highest accuracy and attention to detail
- Strong organisational skills
- Detailed working knowledge of Excel to Intermediate or Advanced level
- Good knowledge of other MS Office applications
- Articulate with a confident telephone manner
- Strong communicator with good interpersonal skills
- Commitment to provide excellent customer service at all times
- Flexible in approach
Salary and remuneration
- This post will attract a competitive salary and our benefits include:
- Blended working
- Performance related bonus scheme
- 25 days holiday per annum including 3 days between Christmas and New Year
- Contributory pension scheme
- Paid compassionate leave
- Free car parking
- Flexi Friday scheme
- Refer a Friend scheme (applicable to some posts)
- Varied programme of social events
Further information
The Operations team deliver our core business to the highest quality and through first class customer service. All postholders should be computer literate with a good working knowledge of MS Office especially Excel. Extensive training will be given on specific applications. The postholder will be required to work Monday to Friday, 37.5 hours per week. There may be opportunities for the postholder to progress their career to a Senior Customer Support Advisor or to look at specialist operational roles or a role in account management.
The Company’s policy on blended working currently requires the postholder to work a minimum of 2 days per week in the office and this policy may be reviewed from time to time.
The Company
Hellios Information is a supplier information and risk management company operating in financial services, defence and retail industry sectors. The company was founded to benefit major blue chip companies and their suppliers by providing a single streamlined approach by providing and sharing data across an industry community in areas such as modern slavery, cyber security and GDPR. Hellios has grown up from a start-up in 2012 to having more than 130 people with subsidiaries in The Netherlands, Spain, Ireland, Australia, and Denmark. The Company is continuing to grow quickly, and a key part of this role is to contribute to the Company’s future growth. The ethos of Hellios and each of our employees is to provide the highest quality service and technology based on long term sustainable relationships with our buyer and supplier customers.
To find out more about Hellios and the core values that underpin the culture of our people, partners and the way we work with our customers please visit our website at http://www.hellios.com.
Customer Support Advisor - Supplier Support in Oxford employer: Hellios
Hellios Information is an exceptional employer located in the picturesque setting of Cumnor Hill, Oxford, offering a vibrant work culture that prioritises employee growth and development. With a commitment to providing excellent customer service, employees benefit from a competitive salary, a performance-related bonus scheme, and a flexible working environment that includes blended working options. The company fosters a supportive atmosphere with opportunities for career progression, social events, and a strong focus on teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - Supplier Support in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hellios. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves making 40-50 outbound calls a day, it’s crucial to be comfortable on the phone. Try role-playing with a friend or family member to get used to explaining processes clearly and confidently.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've gone the extra mile for customers in the past. This will demonstrate your commitment to providing excellent service, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to track your application. Plus, you’ll get all the latest updates about the role and the company!
We think you need these skills to ace Customer Support Advisor - Supplier Support in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our Supplier Support team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to showcase your confident telephone manner. We love articulate candidates!
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks while maintaining accuracy. In your application, mention any experiences where you’ve successfully managed your time and kept records organised. This will show us you’re ready to handle the demands of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hellios!
How to prepare for a job interview at Hellios
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific situations where you provided excellent support or resolved issues effectively, as this role heavily relies on strong customer interactions.
✨Familiarise Yourself with the Company
Take some time to research Hellios Information and understand their services, values, and the industries they operate in. This will help you tailor your answers and show that you're genuinely interested in contributing to their mission.
✨Practice Your Communication Skills
Since you'll be making a high volume of outbound calls, practice articulating your thoughts clearly and confidently. You might even want to do mock calls with a friend to get comfortable with explaining processes and benefits succinctly.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer scenarios. Think about how you would approach common issues, such as dealing with complaints or guiding customers through the onboarding process, and be ready to share your thought process.
