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- Tasks: Manage relationships with blue-chip organisations and ensure successful onboarding of suppliers.
- Company: Hellios provides risk management services to major industries, focusing on innovation and client relationships.
- Benefits: Enjoy a performance bonus, flexible working, holidays, and social activities.
- Why this job: Join a dynamic team, build valuable relationships, and make an impact in a growing company.
- Qualifications: 3 years in B2B customer relationship management; degree or equivalent required.
- Other info: Blended working model with opportunities for travel within the UK.
The predicted salary is between 36000 - 60000 £ per year.
Location: Blended working between Kemp House, Chawley Park, Oxford and working from home (Monday-Wednesday in the office)
Reporting To: Sector Manager
Job Summary: To manage relationships with multiple blue-chip organisations, strengthening key stakeholder relationships across the business. Ensure the successful onboarding of suppliers and system maintenance during renewal periods.
Key Responsibilities and Requirements:
- Manage customer accounts through:
- Create engaged relationships with Buyer customers to maximize success and service delivery.
- Coordinate with customer service teams to keep them informed about Buyer accounts.
- Follow onboarding processes for Buyers and Suppliers.
- Develop Buyer system usage according to the Maturity Index to ensure value realization.
- Create tools like heatmaps to illustrate data value.
- Liaise on additional services such as JOSCAR Zero.
- Manage Supplier escalations with effective processes.
- Maintain data quality and system integrity.
- Build industry knowledge, including relevant legislation.
- Contribute to budget planning for each Buyer account.
- Maintain account plans and provide progress reports.
- Analyze data for actionable insights and prepare internal reports.
- Develop trusted relationships with key contacts and decision makers.
- Assess Buyer performance against the Maturity Index.
- Report and escalate issues as needed.
- Provide on-the-job training and refresher sessions.
- Identify training needs and tailor approaches.
- Focus on benefits of system features.
Knowledge and Experience:
- Minimum 3 years managing customer relationships in B2B environments.
- Experience with data management and analytical services.
- High accuracy and attention to detail.
- Proficiency with CRM systems.
- Understanding of procurement processes (desirable).
- Customer objection handling experience.
Qualifications and Skills:
- Degree or equivalent qualification.
- Strong time management and communication skills.
- Data analysis aptitude; proficiency in MS Excel.
- Valid driver’s license.
Personal Attributes:
- Energetic, enthusiastic, and eager to learn.
- Goal-oriented with a positive attitude.
- Enjoys relationship building and willing to travel within the UK.
Further Information:
- Performance bonus, holidays, pension, sick scheme, compassionate leave, social activities, Refer A Friend scheme, and blended working.
The Company: Hellios is a leading provider of information and risk management services to the financial and defence industries, supporting major blue-chip companies and their suppliers. Since 2012, the company has grown rapidly, with offices across several countries. We focus on delivering excellent service and innovative technology, fostering sustainable relationships with clients. For more about our values and culture, visit Hellios.com.
Service Delivery Manager JOSCAR employer: Hellios Information
Contact Detail:
Hellios Information Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager JOSCAR
✨Tip Number 1
Familiarise yourself with the JOSCAR framework and its significance in the procurement process. Understanding how it works will help you engage effectively with Buyer customers and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the B2B sector, especially those who have experience in service delivery management. Attend industry events or join relevant online forums to build connections that could provide insights and referrals.
✨Tip Number 3
Brush up on your data analysis skills, particularly in MS Excel. Being able to analyse data effectively will not only help you in your role but also impress potential employers when discussing your capabilities.
✨Tip Number 4
Prepare to discuss your previous experiences in managing customer relationships and handling objections. Be ready with specific examples that showcase your problem-solving skills and ability to maintain strong stakeholder relationships.
We think you need these skills to ace Service Delivery Manager JOSCAR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing customer relationships, particularly in B2B environments. Emphasise your proficiency with CRM systems and any data management skills that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, address how your background and skills make you a perfect fit for the Service Delivery Manager role. Mention specific experiences where you've successfully built relationships with clients and managed accounts.
Showcase Analytical Skills: Since the role involves data analysis and reporting, include examples of how you've used data to drive decisions or improve service delivery in previous roles. Highlight your proficiency in MS Excel and any tools you've created to illustrate data value.
Demonstrate Enthusiasm: Convey your energetic and goal-oriented attitude in your application. Mention your eagerness to learn and how you enjoy relationship building, as these personal attributes are key to succeeding in this role.
How to prepare for a job interview at Hellios Information
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Delivery Manager, especially in managing relationships with blue-chip organisations. Familiarise yourself with the onboarding processes and how to maintain data quality, as these are crucial for success in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained relationships with clients. Highlight your ability to engage with key stakeholders and how you’ve handled customer objections effectively.
✨Demonstrate Analytical Skills
Since the role involves data management and analysis, be ready to discuss your proficiency with CRM systems and MS Excel. Bring examples of how you've used data to drive decisions or improve service delivery in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to service delivery and their expectations for the role. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
