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For Companies At a Glance
- Tasks: Enhance client relationships and ensure successful service delivery through effective account management.
- Company: Leading supplier information management company in the UK.
- Benefits: Blended working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on client success while enjoying flexible work arrangements.
- Qualifications: Degree and proven experience in customer success management required.
- Other info: Join a dynamic team focused on delivering exceptional service.
The predicted salary is between 36000 - 60000 £ per year.
A supplier information management company in the UK is seeking a Service Delivery Manager to enhance relationships with buyers while ensuring successful service delivery. This role involves managing customer accounts, liaising with service teams, and providing analytical report insights.
The ideal candidate will have:
- a degree
- proven experience in customer success management
- excellent communication skills
- familiarity with CRM systems
This position supports blended working between office and home.
Strategic Client Success & Onboarding Lead in Oxford employer: Hellios Information
Contact Detail:
Hellios Information Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Client Success & Onboarding Lead in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like the Strategic Client Success & Onboarding Lead. Personal recommendations can really give you an edge.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. We want you to shine when discussing your customer success management skills!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive success in previous roles. This will resonate well with the service delivery aspect of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Strategic Client Success & Onboarding Lead in Oxford
Some tips for your application 🫡
Showcase Your Experience: When applying, make sure to highlight your experience in customer success management. We want to see how you've enhanced relationships with clients in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Use keywords from the posting, like 'service delivery' and 'analytical report insights', to show us you’re a perfect fit.
Communicate Clearly: Since excellent communication skills are key for this role, ensure your written application is clear and concise. We appreciate well-structured sentences and a professional tone, so take your time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hellios Information
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery management. Brush up on customer success strategies and be ready to discuss how you've enhanced client relationships in your previous roles.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively liaised with teams and clients to resolve issues or improve service delivery.
✨Familiarise Yourself with CRM Systems
Get comfortable with popular CRM systems if you haven't already. Be prepared to discuss your experience with these tools and how they’ve helped you manage customer accounts and deliver insights.
✨Prepare for Blended Working Questions
As this position supports blended working, think about how you manage your time and productivity when working from home versus in the office. Have examples ready that showcase your adaptability and self-motivation.
