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For Companies At a Glance
- Tasks: Provide proactive customer support and manage validation processes with precision.
- Company: Leading supplier information company with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid working options, 25 days holiday, and growth opportunities.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Excel proficiency is a must for this role.
The predicted salary is between 28800 - 42000 £ per year.
A leading supplier information company is looking for a Customer Support Advisor to join their Validations Team in Oxford. The ideal candidate will engage in proactive customer support, focus on validation processes, and keep accurate records.
Qualifications include:
- Strong communication skills
- Experience in customer service
- Proficiency in Excel
This position offers a competitive salary, blended working options, 25 days holiday, and opportunities for professional growth.
Customer Support & Validation Specialist (Hybrid) in Oxford employer: Hellios Information
Contact Detail:
Hellios Information Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Validation Specialist (Hybrid) in Oxford
✨Tip Number 1
Before you even step into that interview, do your homework! Research the company and its values. This way, when they ask why you want to join their team, you can show them you’re genuinely interested and not just another candidate.
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common questions for customer support roles, like how you handle difficult customers or validate information. The more you practice, the more confident you'll feel!
✨Tip Number 3
Don’t forget to showcase your Excel skills! If you’ve got experience with data management or reporting, be ready to discuss specific examples. It’s a great way to demonstrate your attention to detail and how you can contribute to the validation processes.
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to stand out from the crowd. So, don’t hesitate – get your application in and let’s get you on board!
We think you need these skills to ace Customer Support & Validation Specialist (Hybrid) in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience in customer service.
Highlight Your Excel Proficiency: If you’ve got skills in Excel, let us know! Mention any specific tasks or projects where you’ve used Excel effectively. This will help us see how you can contribute to our validation processes.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, share examples of how you’ve gone above and beyond in previous roles. This shows us you’re ready to engage proactively with our customers.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Hellios Information
✨Know Your Customer Support Basics
Before the interview, brush up on your customer support principles. Understand what proactive support means and be ready to share examples of how you've successfully engaged with customers in the past.
✨Excel Skills Are Key
Since proficiency in Excel is a must, make sure you can confidently discuss your experience with it. Prepare to talk about specific functions or projects where you've used Excel to manage data or improve processes.
✨Showcase Your Communication Skills
Strong communication is crucial for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where your communication made a difference in resolving a customer issue.
✨Research the Company and Team
Familiarise yourself with the company’s values and the Validations Team's role within it. This will help you tailor your answers and show that you're genuinely interested in contributing to their success.
