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For Companies At a Glance
- Tasks: Engage with customers and ensure accurate validation processes.
- Company: Leading supplier information company with a focus on customer satisfaction.
- Benefits: Competitive salary, 25 days holiday, and hybrid working options.
- Why this job: Join a dynamic team and make a difference in customer support.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great opportunities for career progression in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading supplier information company is seeking a Customer Support Advisor to join their Validations Team in Oxford. This role requires a proactive approach to customer interactions, focusing on validation processes and maintaining accurate records.
Ideal candidates will have:
- Experience in customer service
- Strong communication skills
- Proficiency in Excel
The position offers a competitive salary and benefits including blended working, 25 days holiday, and opportunities for progression within the company.
Customer Support Advisor – Validations (Hybrid | 25 Days) in Oxford employer: Hellios Information
Contact Detail:
Hellios Information Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor – Validations (Hybrid | 25 Days) in Oxford
✨Tip Number 1
Get to know the company! Research their values and mission so you can tailor your conversations during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interactions, try role-playing common scenarios with a friend or family member. It’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your Excel skills! Brush up on your Excel knowledge and be ready to discuss how you've used it in past roles. Maybe even prepare a quick example of how you’ve managed data effectively.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Customer Support Advisor – Validations (Hybrid | 25 Days) in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, especially in Excel. We want to see how your background aligns with the role of a Customer Support Advisor.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how you can contribute to our Validations Team. Keep it engaging and personal.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively interacted with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Hellios Information
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. This will show that you understand the importance of a proactive approach in customer interactions.
✨Excel Skills Are Key
Since proficiency in Excel is a must for this role, make sure you can confidently talk about your experience with it. Prepare to discuss specific functions or tasks you've completed using Excel, as this will demonstrate your capability to maintain accurate records.
✨Research the Company
Take some time to learn about the company and its values. Understanding their mission and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. This could be about the team dynamics, progression opportunities, or the validation processes they use. It shows you're engaged and thinking ahead about your potential role.
