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For Companies At a Glance
- Tasks: Help customers with validation processes and maintain accurate records.
- Company: Join Hellios, a global leader in supplier information and risk management since 2012.
- Benefits: Enjoy a blended work environment, performance bonuses, and generous holiday allowances.
- Why this job: Be part of a vibrant team dedicated to exceptional customer service and career growth.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
- Other info: Participate in regular social activities and team events.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Location: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH
Customer Support Advisor – Validations
Join Hellios, a leading supplier information and risk management company operating within finance and defence industries. Since our inception in 2012, we\’ve expanded globally, fostering strong client relationships and delivering high-quality services. We are dedicated to fortifying supply chains and upholding industry standards.
We are seeking a Customer Support Advisor to join our dynamic Validations Team, dedicated to ensuring exceptional customer service and accurate validation processes. This role involves guiding customers through validations, maintaining records, and offering first-line support.
Responsibilities
- Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.
- Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
- Verify various financial documentation, certifications and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
- Make 10-15 outbound calls a day to help guide customers through validation queries.
- Assist with general inbound phone cover to help with customer support.
- Accurately log and update customer records on the status of their questionnaires using internal CRM application.
- Proficient user of validation process within our business system.
- Identify ways in which processes and procedures can be streamlined and made more efficient.
- Active participation in team meetings to share and exchange information.
- Consistently meet or exceed personal targets.
- Escalate customer issues to the Team Leader or Service Delivery team.
General
- Work together as part of the Operations team to ensure overall KPIs and process deliverables are consistently achieved
- Be pro-active at all times and ‘go the extra mile’ to uphold a first class customer experience
- Ad hoc tasks assigned from time to time by the Team Leader to meet the needs of the business
Key Requirements
Knowledge And Experience
- Previous experience in a customer service environment
- Working knowledge of data management and data analysis
- Demonstrable experience of process improvement
- Proven track record of working to deadlines and targets
- Customer contact through inbound and high volume of outbound calls
- Ability to adapt to the needs of a growing business
Qualifications And Skills
- Highest accuracy and attention to detail
- Strong organisational and time management skills
- Detailed working knowledge of Excel to Intermediate or Advanced level
- Good knowledge of other MS Office applications
- Articulate with a confident telephone manner
- Strong communicator, both written and verbal, with good interpersonal skills
- Commitment to provide excellent customer service at all times
- Flexible in approach
- Education to degree level (or equivalent)
Salary and remuneration
This post will attract a competitive salary and our benefits include:
- Blended working
- 25 days holiday
- Contributory pension scheme
- Paid compassionate leave
- Free car parking
- Flexi Friday scheme
- Refer a Friend scheme (applicable to some posts)
- Varied programme of social events
Further information
The Operations team deliver our core business to the highest quality and through first class customer service. All postholders should be computer literate with a good working knowledge of MS Office especially Excel. Extensive training will be given on specific applications.
The postholder will be required to work Monday to Friday, 37.5 hours per week.
There may be opportunities for the postholder to progress their career to a Senior Customer Support Advisor or to look at specialist operational roles or a role in account management.
The Company’s policy on blended working currently requires the postholder to work a minimum of two days per week in the office and this policy may be reviewed from time to time.
The Company
Hellios is a leading supplier information and risk management company operating in the financial services and defence industry. Established with the primary objective to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and GDPR.
Since its inception as a startup in 2012, Hellios has experienced rapid growth, expanding to over 90 employees and establishing offices across the UK, The Netherlands, Spain, and Ireland. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth.
At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. To delve deeper into Hellios\’ core values shaping the culture embraced by our team, partners, and our customer-centric approach, please visit our website at Hellios.com.
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Customer Support Advisor (Validations) employer: Hellios Information
Contact Detail:
Hellios Information Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Validations)
✨Tip Number 1
Familiarise yourself with the financial documentation and validation processes relevant to the role. Understanding these will help you engage confidently with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves making outbound calls, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Research Hellios Information and its services thoroughly. Knowing the company's mission and values will allow you to tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare for potential scenario-based questions related to customer service. Think about how you would handle various situations, as this will demonstrate your problem-solving abilities and customer-centric approach.
We think you need these skills to ace Customer Support Advisor (Validations)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and data management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle validation processes. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate clearly and effectively with customers.
Show Enthusiasm for the Company: Research Hellios and mention why you want to work there specifically. Highlight their commitment to exceptional customer service and how you align with their values in your application.
How to prepare for a job interview at Hellios Information
✨Research the Company
Before your interview, take some time to learn about Hellios and its role in the finance and defence industries. Understanding their mission and values will help you align your answers with what they are looking for.
✨Prepare for Customer Scenarios
Since the role involves guiding customers through validation processes, think of examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to discuss these scenarios during the interview.
✨Showcase Your Communication Skills
Strong verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, as you may need to explain complex information to customers over the phone.
✨Demonstrate Attention to Detail
The job requires validating information with close attention to detail. Be prepared to discuss how you ensure accuracy in your work and provide examples of how you've maintained high standards in previous roles.
