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- Tasks: Join our team to manage appointments, calls, and patient registrations in a busy GP practice.
- Company: Helix Medical Centre, a friendly and growing training practice.
- Benefits: Competitive pay, 5.6 weeks annual leave, and NHS pension scheme.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Experience in a GP practice and knowledge of SystmOne required.
- Other info: Dynamic team atmosphere with opportunities for personal growth.
The predicted salary is between 25 - 30 £ per hour.
We are looking for two experienced Receptionists / Administrators to join our friendly team. Previous experience within a busy GP Practice is essential, along with a good working knowledge of SystmOne clinical system / Accurx, so you are able to hit the ground running, supporting our team and patients.
The ideal candidates must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure. Candidates must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must!
Main duties of the job
- Booking appointments
- Answering calls
- Taking messages
- Printing prescriptions
- Generating pathology / Xray forms
- Scanning / opening post
- Registering new patients
- Filing
- Secretarial administration / referrals
- Opening & Closing premises in line with shift pattern
You will be required to cover additional hours regarding staff holidays and sickness sometimes at short notice, which may include a later finish. Attendance at staff meetings / training may at times be in addition to your contracted hours.
About us
We are a growing, family orientated training practice with a current list size of around 11,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.
We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedic, Community Midwife, Health and Wellbeing Advisor, Care Co-ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.
If you believe you have the skills and ambition to play a key role in our team, we encourage you to apply.
Please see our website for further information about Helix Medical Centre www.helixmedicalcentre.co.uk
If you are interested in this position, please attach a CV & covering letter along with details of your current notice period requirement. Following shortlisting, successful applicants will be contacted.
Job responsibilities
We are looking for experienced Receptionist / Administrators to join our friendly team. Previous experience within a busy GP Practice is essential, along with a good working knowledge of SystmOne clinical system / Accurx, so you are able to hit the ground running, supporting our team and patients.
The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.
Hours of work:
Role 1 is 38 hours per week as follows:
- Monday 8am - 6.30pm
- Thursday 8am - 6.30pm
- Friday 8am - 6.30pm
Role 2 is 38 hours per week as follows:
- Monday 8am - 6.30pm
- Tuesday 8am - 6.30pm
- Thursday 8am - 6.30pm
- Friday 8am - 6.30pm
Rate of Pay: £12.21 per hour
Annual Leave: 5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees.
Pension: Option to join NHS Pension scheme.
Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. This is a permanent role and NOT suitable for gap students or alongside uni / college studies.
Person Specification
Experience Candidates must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must! You will be required to cover additional hours regarding staff holidays and sickness sometimes at short notice, which may include a later finish.
The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.
Previous experience working in a medical environment
Previous experience working in a GP practice
Able to handle a fast paced environment
SystmOne Experience
Access to an NHS Smartcard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist/Administrator employer: Helix Medical Centre
Contact Detail:
Helix Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Helix Medical Centre. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to your experience in busy GP practices. Think about specific examples where you've demonstrated excellent communication and organisational skills. We want to hear how you’ve handled pressure before!
✨Tip Number 3
Show off your tech skills! Since SystmOne and Accurx are key to the role, be ready to discuss your experience with these systems. If you can, mention any specific tasks you've completed using them. It’ll show you can hit the ground running!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Medical Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a busy GP practice and your knowledge of SystmOne and Accurx. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Helix Medical Centre. Share specific examples of how you've handled sensitive situations or worked under pressure in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to mention your polite telephone manner – it’s super important for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Helix Medical Centre
✨Know Your Systems
Make sure you brush up on your knowledge of SystmOne and Accurx before the interview. Being able to discuss your experience with these systems confidently will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in previous roles, especially in a busy GP practice. Highlighting your polite telephone manner and ability to handle sensitive issues will demonstrate your suitability for the role.
✨Stay Calm Under Pressure
Think of scenarios where you've had to remain calm in a fast-paced environment. Sharing these experiences will illustrate your ability to manage stress and maintain professionalism, which is crucial for this position.
✨Emphasise Teamwork
Be ready to discuss how you work as part of a team. Provide examples of how you've collaborated with colleagues in the past, as this role requires a cohesive team player who can adapt to various situations.