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- Tasks: Coordinate personalised care and support for patients while managing front desk duties.
- Company: Join a friendly GP practice dedicated to high-quality patient care.
- Benefits: Competitive pay, NHS pension scheme, and opportunities for professional development.
- Why this job: Make a real difference in patients' lives every day in a supportive team.
- Qualifications: Experience in public-facing roles; strong communication and organisational skills required.
- Other info: Dynamic environment with opportunities for growth and training in personalised care.
The predicted salary is between 12 - 13 £ per hour.
We are seeking a caring, organised and motivated Care Coordinator to join our friendly GP practice team. This role combines personalised care and patient navigation responsibilities with essential front of house and administrative duties, supporting the smooth and effective operation of the practice. You will play a key role in ensuring that patients, particularly those who are frail, elderly, or living with long term conditions, receive joined up, person centred support. As an integral member of our reception and administrative team, you will help patients access the right care at the right time while maintaining high standards of service and professionalism. The postholder will work with a diverse range of people from a variety of cultural and social backgrounds. The ability to work confidently, sensitively and effectively in a varied and sometimes demanding environment is essential. The successful candidate will have excellent communication and interpersonal skills, be patient, empathetic and highly organised, and will bring experience of working in health, social care or other support roles involving direct contact with individuals, families or carers.
Main duties of the job
- Personalised Care & Care Coordination
- Proactively identify and work with people who would benefit from care coordination, including those with complex needs.
- Support patients to develop and review their personalised care and support plans.
- Act as a central point of contact, helping patients navigate health, social care and community services.
- Liaise closely with GPs, nurses, social prescribers, health and wellbeing coaches and other MDT members.
- Assist with follow up after hospital care, transitions between services, and ongoing communication.
- Reception & Front of House Duties
- Provide a welcoming, professional reception service to all patients and visitors.
- Book, amend and triage appointments (telephone, face-to-face and online).
- Process home visit requests, clinical messages and signposting queries.
- Handle incoming calls, emails, online requests and post.
- Support with test result queries and specimen handling in line with protocols.
- Administration & Data Quality
- Register new and temporary patients and update patient information.
- Process repeat prescriptions following practice guidelines.
- Scan, index and code clinical documents using appropriate SNOMED codes.
- Maintain high quality record keeping and support data collection for audits/service improvement.
About us
We are a growing, family orientated training practice with a current list size of around 11,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice. We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedic, Community Midwife, Health and Wellbeing Advisor, Care Co-ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.
If you believe you have the skills and ambition to play a key role in our team, we encourage you to apply. Please see our website for further information about Helix Medical Centre www.helixmedicalcentre.co.uk. If you are interested in this position, please attach a CV & covering letter along with details of your current notice period requirement. Following shortlisting, successful applicants will be contacted.
About You
We are looking for someone who is:
- Empathetic, patient focused and a good listener.
- Organised, with strong time management and the ability to work under pressure.
- Confident communicating with patients, carers and professionals.
- Competent with IT systems (clinical system experience desirable; MS Office essential).
- Able to work well within a team, while also managing your own workload.
- Committed to personal development (training, including PCI accredited care coordination training, will be provided).
Essential: Previous experience in a public facing role and/or admin/reception environment.
Desirable: Experience supporting people with long term conditions or working in health/social care.
Professional Standards
- Maintain confidentiality and data protection at all times.
- Follow safeguarding, health & safety and infection control protocols.
- Promote equality, diversity and inclusive care.
Why Join Us?
- A supportive practice team committed to high quality patient care.
- Opportunities for development and upskilling (including nationally recognised personalised care training).
- Involvement in innovative primary care and multidisciplinary working.
- A role where you make a meaningful difference to patients every day.
Hours of work: 38 hours per week as follows: Monday 8am - 6.30pm, Thursday 8am - 6.30pm, Friday 8am - 6.30pm.
Rate of Pay: £12.21 per hour, rising to £12.71 as of 01/04/26.
Annual Leave: 5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees.
Pension: Option to join NHS Pension scheme.
Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. This is a permanent role and NOT suitable for gap students or alongside uni / college studies.
Person Specification
Experience Candidates must be able to work cohesively as part of a team and be capable of working in a fast paced and at times stressful environment. Positivity and a robust nature are a must! You will be required to cover additional hours re staff holidays and sickness sometimes at short notice, which may include a later finish. The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.
Previous experience working in a medical environment
Previous experience working in a GP practice
Able to handle a fast paced environment
SystmOne Experience
Access to an NHS Smartcard
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Co-ordinator employer: Helix Medical Centre
Contact Detail:
Helix Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-ordinator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Helix Medical Centre. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to care coordination and patient support. Think about your past experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra confidence!
✨Tip Number 3
Show off your soft skills! As a Care Coordinator, empathy and communication are key. During your interview, share specific examples of how you've successfully interacted with patients or handled sensitive situations. This will highlight your suitability for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Care Co-ordinator
Some tips for your application 🫡
Show Your Caring Side: In your application, let us see your empathetic nature shine through! Share experiences where you've supported others, especially in health or social care settings. This will help us understand how you connect with patients.
Be Organised and Clear: When writing your CV and cover letter, keep it neat and structured. Highlight your organisational skills and time management abilities. We love seeing candidates who can juggle multiple tasks while keeping everything in order!
Tailor Your Application: Make sure to customise your application for the Care Coordinator role. Use keywords from the job description and relate your past experiences to the responsibilities listed. This shows us you’re genuinely interested and a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find more info about our practice there!
How to prepare for a job interview at Helix Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Coordinator role. Familiarise yourself with the key responsibilities, especially around personalised care and patient navigation. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Empathy
As a Care Coordinator, empathy is crucial. Prepare examples from your past experiences where you’ve shown understanding and support to patients or clients. This will highlight your ability to connect with individuals from diverse backgrounds, which is essential for this role.
✨Practice Your Communication Skills
Since the job involves liaising with various healthcare professionals and patients, practice clear and confident communication. You might want to role-play common scenarios with a friend to get comfortable discussing sensitive topics and handling queries effectively.
✨Demonstrate Organisational Skills
Being organised is key in a fast-paced environment like a GP practice. Prepare to discuss how you manage your time and prioritise tasks. You could even bring a brief example of a time when your organisational skills made a difference in your previous roles.