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For Companies At a Glance
- Tasks: Be the friendly voice of Helix Law, handling calls and supporting clients with care.
- Company: Join a respected litigation firm in the vibrant heart of Brighton.
- Benefits: Enjoy a competitive salary, supportive environment, and full training.
- Other info: Great opportunity for growth in a dynamic legal setting.
- Why this job: Make a real difference by helping clients navigate their legal journeys.
- Qualifications: Strong communication skills and a calm, professional attitude are essential.
The predicted salary is between 25000 - 25000 £ per year.
Helix Law is a busy and growing litigation firm based in the heart of Brighton. We are looking for a professional, personable, and highly organised receptionist to be the first point of contact for clients and prospective clients contacting the firm. This is a key front-of-house role where you will represent Helix Law’s values through every interaction.
The Role
- Answer incoming calls from clients and prospective clients in a professional and empathetic manner
- Triage incoming enquiries and route calls to the appropriate team member
- Capture accurate and detailed messages when required
- Escalate urgent matters promptly to ensure timely resolution
- Maintain clear, organised and up-to-date call records
- Provide a professional and positive first impression of the firm at all times
- Contact suppliers and clients to verify or update account details
- Carry out general administrative tasks to support the wider team
We are looking for someone who:
- Has excellent telephone manner and communication skills
- Is calm, professional, and empathetic — particularly when speaking to clients involved in litigation
- Has strong organisational skills and attention to detail
- Can confidently manage a high volume of calls
- Is reliable, punctual, and professional in presentation
Previous experience in a customer service, call handling, or receptionist role is desirable. Experience in a legal environment is helpful but not essential — full training will be provided.
What We Offer
- Salary of £25,000 per annum
- Central Brighton office location
- Supportive and professional working environment
- Opportunity to be part of a respected and growing litigation firm
Customer Service Representative in Fife employer: Helix Law
Contact Detail:
Helix Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Fife
✨Tip Number 1
Make sure to research Helix Law before your interview. Knowing their values and recent cases can help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since this role involves a lot of call handling, try role-playing with a friend to get comfortable with answering calls in a calm and professional manner.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks or handled high volumes of calls effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining the Helix Law team.
We think you need these skills to ace Customer Service Representative in Fife
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with Helix Law’s values.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or call handling. Even if it’s not in a legal environment, we want to know how your skills can translate to this role!
Be Clear and Organised: Just like the role requires, your application should be clear and well-organised. Use headings, bullet points, and concise language to make it easy for us to read and understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Helix Law
✨Know the Firm Inside Out
Before your interview, take some time to research Helix Law. Understand their values, recent cases, and what sets them apart in the litigation field. This will not only help you answer questions more effectively but also show your genuine interest in the firm.
✨Showcase Your Communication Skills
As a Customer Service Representative, your communication skills are key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment and refine your telephone manner.
✨Demonstrate Empathy and Professionalism
Given the nature of the role, it’s crucial to convey empathy during your interview. Prepare examples from your past experiences where you handled difficult situations with clients or customers. This will illustrate your ability to remain calm and professional under pressure.
✨Organise Your Thoughts and Questions
Come prepared with questions about the role and the firm. This shows that you’re proactive and genuinely interested. Also, think about how you can demonstrate your organisational skills during the interview by keeping your notes tidy and relevant.