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For Companies At a Glance
- Tasks: Be the friendly voice of Helix Law, handling calls and supporting clients with care.
- Company: Join a respected litigation firm in the vibrant heart of Brighton.
- Benefits: Enjoy a competitive salary, supportive environment, and full training.
- Other info: Opportunity for growth in a dynamic and professional setting.
- Why this job: Make a real difference by helping clients navigate their legal journeys.
- Qualifications: Excellent communication skills and a calm, professional demeanour are essential.
The predicted salary is between 25000 - 25000 £ per year.
Helix Law is a busy and growing litigation firm based in the heart of Brighton. We are looking for a professional, personable, and highly organised receptionist to be the first point of contact for clients and prospective clients contacting the firm. This is a key front-of-house role where you will represent Helix Law’s values through every interaction.
The Role
- Answer incoming calls from clients and prospective clients in a professional and empathetic manner
- Triage incoming enquiries and route calls to the appropriate team member
- Capture accurate and detailed messages when required
- Escalate urgent matters promptly to ensure timely resolution
- Maintain clear, organised and up-to-date call records
- Provide a professional and positive first impression of the firm at all times
- Contact suppliers and clients to verify or update account details
- Carry out general administrative tasks to support the wider team
We are looking for someone who:
- Has excellent telephone manner and communication skills
- Is calm, professional, and empathetic — particularly when speaking to clients involved in litigation
- Has strong organisational skills and attention to detail
- Can confidently manage a high volume of calls
- Is reliable, punctual, and professional in presentation
- Previous experience in a customer service, call handling, or receptionist role is desirable
Experience in a legal environment is helpful but not essential — full training will be provided.
What We Offer
- Salary of £25,000 per annum
- Central Brighton office location
- Supportive and professional working environment
- Opportunity to be part of a respected and growing litigation firm
Customer Service Representative employer: Helix Law
Contact Detail:
Helix Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Make sure you research Helix Law before your interview. Knowing their values and recent cases can help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since this role involves a lot of call handling, try role-playing with a friend to get comfortable with answering calls and managing enquiries in a calm and professional manner.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or handled high volumes of calls without losing your cool.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining the Helix Law team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with Helix Law’s values.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or call handling. Even if it’s not in a legal environment, we want to know how your skills can translate to this role!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate a well-organised application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Helix Law
✨Know the Firm Inside Out
Before your interview, take some time to research Helix Law. Understand their values, recent cases, and what sets them apart in the litigation field. This will not only help you answer questions more effectively but also show your genuine interest in the firm.
✨Showcase Your Communication Skills
As a Customer Service Representative, your communication skills are key. Practice answering common interview questions with clarity and confidence. You might even want to role-play with a friend to simulate handling calls or inquiries, demonstrating your calm and professional manner.
✨Demonstrate Empathy and Professionalism
Given the nature of the role, it’s crucial to convey empathy during your interview. Share examples from your past experiences where you handled difficult situations with clients, showing that you can remain calm and supportive, especially in high-pressure scenarios.
✨Prepare for Practical Scenarios
Expect situational questions that assess your organisational skills and ability to manage a high volume of calls. Think of specific instances where you triaged enquiries or maintained clear records, and be ready to discuss how you prioritised tasks effectively.