At a Glance
- Tasks: Coordinate fire safety services, manage schedules, and liaise with clients and engineers.
- Company: Join Firetecnics Systems, a trusted leader in fire safety for over 35 years.
- Benefits: Competitive salary, benefits, and a supportive work environment.
- Other info: Be part of a rapidly growing company with excellent career advancement opportunities.
- Why this job: Make a difference in fire safety while growing your career in a dynamic industry.
- Qualifications: 5+ years in clerical roles, experience in fire safety, and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Service Coordinator (Fire Safety) - Location: Bermondsey, London SE1 - Competitive Salary + Benefits
Our Subsidiary, Firetecnics Systems is looking for an experienced Fire Safety Service Coordinator, to join them on a permanent basis. This role is office based.
Company Overview
Firetecnics Systems is one of London’s most trusted LPCB-certified fire safety company, with one of the best reputation within the industry for over 35 years.
Firetecnics is part of the Helix International Group Ltd, which is experiencing growth of 30% year on year.
Expanding in London and serving the Property industry.
For over 35 years, we’ve been the trusted fire safety partner to residential and commercial property professionals—delivering fast, reliable solutions that ensure full compliance and complete peace of mind.
As a one-stop provider for everything from fire alarm installation to ongoing compliance management, we combine technical expertise with proactive, personalised service.
The role
- Taking reactive call outs and allocating them to the relevant engineers
- Effective planning and scheduling of the monthly planned preventative maintenance workload.
- Liaising with clients to arrange appointments for engineers’ attendances
- Liaising with field engineers on jobs
- Using Microsoft packages on a daily basis e. g, Excel, Outlook
- Updating in-house systems with daily activities
- Building strong relationships with external subcontractors
- Compiling necessary paperwork from services and call outs completed
- Provide engineers reports to clients following engineers’ visits
- Requesting purchase orders from clients as and when necessary
- Updating the client portals, as necessary.
- Working alongside Operations Manager and liaising with sales team
- General filing & scanning
- In addition to the above, general ad-hoc duties as required.
- Qualities
- An understanding or background of the fire alarm industry
- Self-starter
- Excellent communicator with client as well as co-workers
- Able to allocate workload to engineers in the most efficient manner
- Able to prioritise workload, even under highly pressurised circumstances
- Able to motivate engineers
- Work under own initiative.
- Attention to detail
- Perform tasks efficiently, with a high level of accuracy
- People person (team player)
- Positive attitude
- Driven by results
- Possess a polite and professional telephone manner.
- Proactive & Strong Self-Motivation
- Fast/Efficient Learner.
- Commercially minded
Skills
- A Minimum 5 years of proven clerical and administrative experience in the service industry
- Proficient in MS word, excel etc.
- Experience within the fire safety industry
- #J-18808-Ljbffr
Service Coordinator in London employer: Helix International Group
Firetecnics Systems is an exceptional employer, offering a dynamic work environment in the heart of Bermondsey, London. With over 35 years of industry expertise, we prioritise employee growth through continuous training and development opportunities, while fostering a collaborative culture that values communication and teamwork. Our competitive salary and benefits package, combined with our commitment to delivering reliable fire safety solutions, make us a rewarding place for professionals seeking meaningful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in London
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Helix International Group and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Helix International Group.
We think you need these skills to ace Service Coordinator in London
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Helix International Group will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Helix International Group specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Helix International Group
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Helix International Group. It shows you’re proactive about your professional development!
