At a Glance
- Tasks: Service and maintain fire alarm systems, diagnose faults, and complete repairs.
- Company: Join Firetecnics, a trusted leader in fire safety with over 35 years of experience.
- Benefits: Earn around £35,000 plus perks like private healthcare, pension, and training opportunities.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Make a real difference in fire safety while working close to home in Horsham/Crawley.
- Qualifications: Hands-on fire alarm experience preferred; training provided for the right candidates.
The predicted salary is between 31500 - 38500 £ per year.
- Fire Alarm Service & Maintenance Engineer
- Field Based - Horsham / Crawley
- Local Catchment | Circa £35,000 + Benefits and Additional Earning Potential
Company Overview
Firetecnics is one of London's most trusted, LPCB-certified fire safety companies, with one of the best reputations in the industry built up over more than 35 years.
We are the go-to fire safety partner for residential and commercial property professionals, delivering fast, reliable solutions that ensure full compliance and complete peace of mind.
As part of the Helix International Group, Firetecnics combines specialist fire-safety expertise with the capability and backing of a wider risk, compliance and technology group.
We provide fire detection, installation, service, maintenance and wider compliance solutions, combining technical expertise with responsive, personalised customer service.
Role Overview
Firetecnics is strengthening its regional Service & Maintenance capability and is looking for Fire Alarm Service & Maintenance Engineers based in and around Horsham / Crawley.
The role is designed around stronger local coverage, with engineers working predominantly within defined regional customer clusters rather than routinely travelling across the whole South East.
Your core focus will be planned fire alarm servicing and maintenance, reactive fault-finding, diagnostics and remedial works.
We are looking for engineers with credible hands-on fire alarm experience, a methodical approach to faults and the ambition to continue developing technically.
We also want to broaden our engineering capability across AOV systems and emergency lighting.
Previous experience is advantageous but not essential where you have the right fire alarm foundations and willingness to learn; training and support will be provided where required.
Key Responsibilities
- Service and maintain fire detection and alarm systems in accordance with BS 5839-1:2025, relevant standards and Firetecnics procedures, including planned testing and inspections.
- Attend reactive fault calls, diagnose system issues methodically and complete first-time fixes wherever reasonably possible.
- Use panel information, event histories, downloads, laptops and relevant software tools to support fault diagnosis and system interrogation.
- Identify defects and remedial requirements, completing appropriate small works, upgrades or repairs where required and within competence.
- Produce accurate engineer reports and compliance documentation, clearly communicating findings and recommended actions.
- Represent Firetecnics professionally with customers, residents, site teams and internal colleagues.
- Develop capability across AOV systems and emergency lighting, completing additional training and competency sign-off where required.
- Maintain appropriate van stock, tools and equipment, work safely and participate in the out-of-hours call-out rota when required.
Qualifications & Experience
- Hands-on fire alarm service and maintenance experience, with a sound understanding of planned servicing and fault diagnosis.
- Experience working with conventional and analogue addressable fire alarm systems.
- A logical, methodical approach to fault-finding and a willingness to develop greater technical independence.
- Ability to work responsibly on customer sites and take ownership of service activity within your level of competence.
- Comfort using laptops, diagnostic tools and manufacturer software, or the technical aptitude to develop this capability.
- Good understanding of BS 5839-1 and BS5839-6:2019+A1:2020, strong reporting and customer communication skills, and sound Health & Safety judgement.
- Full UK driving licence.
Desirable Experience
- FIA training or an equivalent fire alarm qualification.
- Experience across manufacturers such as Advanced, Kentec, C-TEC, Ziton, Gent, Protec, Notifier, Morley or similar.
- Exposure to open and managed or closed-protocol systems, remedials, small works or commissioning.
- Experience with AOV systems and/or emergency lighting; where this is not already part of your skill set, training can be provided.
- Why Join Us
This regional recruitment campaign is designed to build engineering capability closer to the customers and communities we support.
The intention is for you to work predominantly within Horsham / Crawley, reducing unnecessary long-distance travel and building greater familiarity with the sites and systems in your area.
Occasional wider regional travel may still be required.
The starting salary is circa £35,000, depending on experience and capability.
We are also interested in stronger, more experienced engineers where their technical capability fits the requirement, with the overall proposition considered accordingly.
The package includes a company vehicle and fuel card, overtime and out-of-hours call-out payments, technical and manufacturer training and development across fire alarms, AOV and emergency lighting.
- company vehicle and fuel card
- overtime and out-of-hours call-out payments
- technical and manufacturer training and development across fire alarms, AOV and emergency lighting
Wider benefits include private healthcare, a 4% matched pension, 4x salary life cover, 23 days holiday with the option to purchase more and Perkpal rewards and discounts.
- private healthcare
- a 4% matched pension
- 4x salary life cover
- 23 days holiday with the option to purchase more
- Perkpal rewards and discounts
For the right individual, this is an opportunity to build greater technical breadth and independence within an established fire-safety business, while working closer to home and contributing to a growing regional Service & Maintenance operation.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Fire Alarm Service and Maintenance Engineer - Horsham / Crawley employer: Helix International Group
Firetecnics Systems is an exceptional employer, offering a dynamic work environment in the heart of Bermondsey, London. With over 35 years of industry expertise, we prioritise employee growth through continuous training and development opportunities, while fostering a collaborative culture that values communication and teamwork. Our competitive salary and benefits package, combined with our commitment to delivering reliable fire safety solutions, make us a rewarding place for professionals seeking meaningful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Fire Alarm Service and Maintenance Engineer - Horsham / Crawley
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Helix International Group and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Helix International Group.
We think you need these skills to ace Fire Alarm Service and Maintenance Engineer - Horsham / Crawley
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Helix International Group will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Helix International Group specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Helix International Group
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Helix International Group. It shows you’re proactive about your professional development!
