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- Tasks: Lead client projects in fire, health, and safety while providing strategic support.
- Company: Join Ark Workplace Risk, a leader in operational risk and safety solutions.
- Benefits: Enjoy a supportive environment with growth opportunities and a commitment to diversity.
- Why this job: Make a real difference by solving complex client problems in a dynamic industry.
- Qualifications: 5+ years in client-facing roles with H&S and fire safety expertise.
- Other info: Be part of a team that values innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector, for over 30 years. Our goal is to deliver measurable benefits for our clients through innovation, partnership and customer success practices.
QUOODA® is our Operational Risk, Compliance and Safety software platform. Our refreshingly different approach results in high long-term client satisfaction. As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will have the autonomy to lead and manage external relationships while also being the hub of our internal operations.
If you are ready to take on the challenge of solving complex client problems, come from a background within residential and Commercial Property, driving success, and making a real difference, we invite you to join our team and be part of our journey towards excellence.
- Implement client projects and programmes with high-level advocacy.
- Design management reports and predictive analytics for clients.
- Create customer success by managing and reviewing a highly configurable digital software enterprise platform.
- Undertake gap analysis of processes for improvement and better management of our clients' systems.
- Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
- Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
- Provide decision support to clients: strategically as well as on day-to-day matters.
- Create compelling presentations to communicate ideas, plans, reporting tools and software user journeys.
- Work with the software support team to achieve clients' operational and strategic goals.
- Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
Qualifications in H&S and fire safety, including membership of a recognised industry body. A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes. Drive to build successful client portfolios and deliver the Gold Standard of service and solutions. At least 5 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution.
Join our team and take your career to new heights in a company that values your talent and fosters a growth mindset in a supportive environment. We are committed to Equality, Diversity & Inclusion (ED&I) for everyone.
Lead Management Consultant - Fire, Health & Safety (CertIOSH) in London employer: Helix International Group Ltd
Contact Detail:
Helix International Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Management Consultant - Fire, Health & Safety (CertIOSH) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire, health, and safety sectors. Attend industry events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by practising common questions related to client management and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience.
✨Tip Number 3
Showcase your skills with a portfolio! Create a presentation that highlights your past projects, client success stories, and how you've driven results. This will help you stand out as a candidate who can deliver the Gold Standard of service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our journey towards excellence.
We think you need these skills to ace Lead Management Consultant - Fire, Health & Safety (CertIOSH) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in fire, health, and safety. We want to see how your background aligns with the role and how you can bring value to our team.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've successfully managed client projects or improved processes. We love seeing measurable outcomes that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Helix International Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of fire, health, and safety regulations. Familiarise yourself with the CertIOSH standards and be ready to discuss how they apply to real-world scenarios. This will show that you're not just a candidate, but a knowledgeable professional who can bring value to the team.
✨Showcase Your Client Success Stories
Prepare specific examples from your past experiences where you've successfully managed client relationships or solved complex problems. Highlight how your strategic mindset led to measurable benefits for clients. This will demonstrate your ability to be a Trusted Advisor and problem solver, which is key for this role.
✨Be Ready to Discuss Software Solutions
Since you'll be working with QUOODA®, it’s essential to understand how digital platforms can enhance operational risk and compliance. Be prepared to discuss any relevant software experience you have and how you can leverage technology to improve client outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about Ark Workplace Risk's approach to client success and their future goals. This shows your genuine interest in the company and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers and showcase your strategic thinking.