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- Tasks: Manage fire safety services for key clients and ensure compliance with UK regulations.
- Company: Dynamic fire safety service provider with a focus on client satisfaction.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Be the go-to person for key accounts and make a real difference in fire safety.
- Qualifications: Experience in customer service and knowledge of fire safety regulations required.
- Other info: Fast-paced environment with great potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Fire Services Key Account Service Coordinator is responsible for managing and coordinating fire safety service delivery to key clients across the UK. This role acts as the main point of contact for key accounts, ensuring scheduled maintenance, remedial works, and compliance inspections are delivered to high standards and in accordance with UK fire safety legislation and client expectations.
Location: London SE1
Salary: Competitive Salary + Benefits
Key Responsibilities:
- Client & Account Management: Serve as the primary liaison for key clients, ensuring a high level of customer satisfaction; manage client queries, service requests, and escalate issues where necessary; build and maintain strong working relationships with key stakeholders across client organisations.
- Service Coordination: Schedule routine planned preventive maintenance (PPM), remedial works, and emergency call-outs; coordinate with field engineers and subcontractors to ensure timely and efficient service delivery; monitor job progress and keep clients updated on service status and completion.
- Compliance & Documentation: Ensure all work complies with UK fire safety regulations, including the Regulatory Reform (Fire Safety) and British Standards; maintain up-to-date records, certificates, and reports in line with statutory and client requirements; support clients during audits, inspections, and compliance reviews.
- Administration & Reporting: Maintain service schedules and asset registers within service management systems (e.g., Joblogic, simPRO); prepare reports for internal use and client meetings, including KPIs, SLA compliance, and outstanding works; assist with invoicing, purchase orders, and contract documentation.
- Collaboration & Support: Work closely with engineers, the finance team, and other departments to ensure smooth service delivery; contribute to continuous improvement initiatives and service development; support mobilisation of new contracts and client onboarding.
Requirements:
- Experience in a customer service or service coordination role within the fire safety, facilities, or building services sector.
- Knowledge of fire protection systems such as fire alarms, extinguishers, emergency lighting, AOV and sprinkler systems.
- Familiarity with UK fire safety regulations and British Standards.
- Strong IT skills and experience using service management software.
- Excellent communication, organisational, and time-management skills.
- Ability to manage multiple priorities and work under pressure.
Desirable Qualifications:
- NVQ Level 3 or equivalent in Business Administration, Facilities Management, or a technical discipline.
- Previous experience handling national or key accounts in the fire & security industry.
- Understanding of the Regulatory Reform (Fire Safety) and the Building Safety Act.
Key Account Coordinator in London employer: Helix International Group Ltd
Contact Detail:
Helix International Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the fire safety industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its key clients. Understand their services and how you can contribute to their success as a Key Account Coordinator. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a liaison for key clients, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Key Account Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Coordinator role. Highlight your experience in customer service and service coordination, especially within the fire safety or facilities sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fire safety and how you can contribute to our team. Be sure to mention any relevant qualifications or experiences that align with the job description.
Showcase Your Communication Skills: As a Key Account Coordinator, communication is key! In your application, demonstrate your ability to manage client relationships and handle queries effectively. We love seeing examples of how you've built strong working relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Helix International Group Ltd
✨Know Your Fire Safety Stuff
Make sure you brush up on UK fire safety regulations and British Standards before the interview. Being able to discuss these confidently will show that you're serious about the role and understand the industry.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as this is key for a Key Account Coordinator.
✨Get Familiar with Service Management Software
If you have experience with service management systems like Joblogic or simPRO, be ready to talk about it. If not, do a bit of research so you can discuss how you'd adapt to using such tools effectively.
✨Demonstrate Your Organisational Skills
Be prepared to explain how you manage multiple priorities and stay organised under pressure. You might want to share a time when you successfully coordinated several tasks at once, as this will highlight your ability to thrive in a fast-paced environment.
