At a Glance
- Tasks: Lead workforce planning and analytics for our global Customer Service team.
- Company: Join HeliosX, a revolutionary healthcare company focused on outstanding customer experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact on staffing strategies and enhance customer service across multiple brands.
- Qualifications: Experience in workforce management and strong analytical skills required.
HeliosX is looking for a Senior Workforce Manager to lead the planning and insights for our global Customer Service function. You will manage forecasting, capacity planning, and operational insights while ensuring robust data-driven decisions. This role directly impacts staffing strategies and performance reporting across multiple brands and will work closely with leadership teams to deliver outstanding customer experiences. Join us in revolutionizing healthcare while managing a dynamic team!
Senior Global Workforce & Planning Lead (WFM + Analytics) employer: HeliosX
HeliosX is an exceptional employer, offering a dynamic work environment that champions innovation in digital healthcare. With a strong emphasis on professional development, our Remote GP & Digital Health Prescriber role provides opportunities for growth while enjoying benefits like private health insurance and a generous holiday allowance. Join us in making a meaningful impact on patient care from the comfort of your own home.
