At a Glance
- Tasks: Manage vendor relationships and ensure top-notch clinical service delivery.
- Company: Join HeliosX, a fast-growing healthcare tech company revolutionising patient care.
- Benefits: Generous equity, private health insurance, 25 days holiday, and wellness perks.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission to make healthcare faster and more accessible for everyone.
- Qualifications: 3+ years in vendor management and proven people management skills required.
Ready to revolutionize healthcare, making it faster and more accessible than ever before?
Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise.
We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.
In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events.
Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.
2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered.
The Clinical Vendor Partner is a key hire for HeliosX as we scale. With a global footprint of 400+ clinicians serving millions of patients, our Clinical Operations team is the engine of the service. A growing share of that delivery now runs through external partners, and this role owns those relationships end to end.
You will be the bridge between our internal operations and our outsourced clinical workforce providers. These partners handle more than half our order volume, so keeping them accountable, compliant, and cost-effective is critical. You will hold providers to their SLAs, manage spend and invoicing, and lead a small team of Operations Coordinators to keep delivery running smoothly.
This is a role for someone who can balance genuine partnership with firm accountability, and who is as comfortable in a performance review with a vendor as they are reconciling an invoice or building a capacity plan.
What you'll do:
- Own Performance Reporting: Maintain weekly performance reporting across all providers, run the scorecard reviews, and lead structured, accountability-focused conversations when standards slip.
- Lead & Manage: Take direct management responsibility for a team of up to 3 Operations Coordinators, supporting their day-to-day delivery and development.
- Plan Capacity: Use our Clinical Operations Capacity Model to make sure the right cover is in place at the right hours, adjusting shift requests against real-time and forecasted demand.
- Onboard Clinicians: Manage the end-to-end onboarding of new BPO clinicians, and lead offboarding conversations professionally and sensitively when needed.
- Protect Compliance: Audit certifications, training, and licences across all provider pools, working with our Training and Governance teams to keep clinical standards high.
- Control Spend: Own the invoicing process across providers, reconciling billed hours against actual output through Sage and Yooz, and partnering with Finance to resolve discrepancies fast.
What you'll bring to HeliosX:
- 3+ years in vendor management, BPO operations, or a similar operational partnership role.
- Proven people management experience, ideally leading small teams.
- A strong track record of holding external partners accountable to SLAs and KPIs, with the confidence to push back constructively when standards are not met.
- Experience managing end-to-end invoicing and reconciling billed activity against output (Sage, Yooz, or equivalent).
- Strong data skills: comfortable using Google Sheets or BI tools to track performance, spot trends, and turn numbers into clear reporting.
- Experience managing capacity against forecasted and real-time demand to consistently meet SLAs.
Nice to have:
- Experience in digital health, health tech, or a regulated clinical environment.
- Familiarity with Metabase or other SQL-based BI tools.
- Working knowledge of Zendesk, Slack, and Hubstaff.
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- Generous equity allocations with significant upside potential
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Pension scheme
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)
Senior Clinical Vendor Manager employer: HeliosX
HeliosX is an exceptional employer, offering a dynamic work environment that champions innovation in digital healthcare. With a strong emphasis on professional development, our Remote GP & Digital Health Prescriber role provides opportunities for growth while enjoying benefits like private health insurance and a generous holiday allowance. Join us in making a meaningful impact on patient care from the comfort of your own home.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Clinical Vendor Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HeliosX.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HeliosX.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HeliosX, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HeliosX.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HeliosX.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HeliosX. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HeliosX. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HeliosX
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HeliosX’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
