At a Glance
- Tasks: Coordinate logistics operations and ensure smooth delivery processes across all HeliosX brands.
- Company: Join a fast-growing healthcare platform revolutionising access to medical services.
- Benefits: Enjoy private health insurance, annual leave, and discounts on products.
- Other info: Work in a diverse team committed to making healthcare easier and faster for everyone.
- Why this job: Be part of a mission to improve healthcare while developing your skills in a dynamic environment.
- Qualifications: 5+ years in supply chain operations with strong communication and problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How we started
Founded in 2013 by Dwayne D’Souza, Helios Xwas built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual.
From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise.
What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.
Where we are now
We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including Med Express, Dermatica, Zip Health, Rocket RX, and Levity.
A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.
Where we’re going
2026 is another significant year for Helios X.
Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio.
As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long‑term growth.
Joining Helios X now means helping shape the systems, teams and products that will define the next chapter of digital healthcare.
You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale.
There’s never been a more exciting time to join Helios X. Come be a part of making our dream of easier and faster healthcare a reality!
The Opportunity
We’re looking for a highly organised and proactive Logistics Coordinator to join our Operations team and play a key role in the day-to-day management of final mile operations across all Helios X brands and products.
This role will work closely with our courier partners to coordinate collections, provide accurate forecasts and ensure deliveries run smoothly, while also supporting performance reporting, investigating delivery failures and managing compensation claims in line with our contractual agreements.
This is a hands-on role in a fast-paced environment, where attention to detail, strong communication and a proactive approach will make a real difference to our operational performance and customer experience.
This role will be based in our Leamington Spa Hub, with standard working hours of 9:00am–5:00pm, Monday to Friday.
What you'll do
- Reporting and
Documentation: Maintain comprehensive records and provide regular reports on inbound and outbound shipments, inventory levels, returns, and overall logistics performance.
- Return
Management: Manage the return process from couriers, including handling returns and coordinating with partners, finance, and customer service.
Oversee return inventory processes such as disposition and refurbishment.
- Identify inefficiencies in the returns process and develop measures to reduce.
- Collaboration: Build and maintain effective relationships with key stakeholders, including internal teams, partners, and third‑party logistics (3PL) partners, to ensure smooth operations and resolve issues as they arise.
- Logistics
Optimisation: Identify areas for improvement within logistics and supply chain processes.
Collaborate with internal teams and logistics partners to implement enhancements and provide business recommendations for increased efficiency and cost‑effectiveness.
- Point of escalation and resolution for day to day service failures
- Plan collections of both inbound collections, Yorkes, pallets and returns. Ensure they are communicated with the Hubs
- Deal with escalations on service - monthly review process in place, using courier data and customer service insights to resolve live issues.
- Delivery success monitoring and tracking, using industry data to assess vs best in class.
- Invoice analysis / sense check - work with finance and fulfilment operations to ensure the correct service types and ship methods are charged and challenged effectively.
- Refund / replacement claims- ensure there is a robust process in place to collect credits for failed deliveries up to our contractual requirements.
- Safety or conduct issues of delivery drivers or couriers investigated and addressed.
- Using couriers data to analyse delivery failures - looking to work with courier partners to improve performance.
- Compare and contrast vs customer service data views on delivery performance.
- Present weekly and monthly performance reports on both service and costs to Supply Chain leadership.
- Work with the product team on courier management system solutions and dashboards.
- What you'll bring to Helios X
- 5+ years experience in supply chain operations - specifically within carrier management / or within a courier.
- Proven experience of successful interaction with key stakeholders, both internal and external (third party suppliers).
- Experience within a start up / scale up environment (desirable).
- Pharmacy / healthcare experience advantage but not essential.
- Ability to demonstrate effective cross‑functional working to achieve results.
- High level of logical thought used in problem solving.
- Ability to deal with data from various sources and use it to analyse performance and challenge contractors / couriers.
- Good level of excel / Google Sheets competency.
- Experience of working within an ERP or MRP system.
- Good communication written and verbal.
- Comfortable working in a fast paced environment.
Why work with us?
At Helios X, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition.
We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
- Aside from working with our all-star team, here are the other benefits of coming on board:
- Annual Leave Allowance
- Private health insurance, along with pre-existing medical conditions, dental and eye care cover
- Pension scheme
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and Med Express products every month, as well as family discounts
- Annual L&D budget
- Access to a Headspace subscription, employee assistance programme and discounted gym memberships
- #J-18808-Ljbffr
Logistics Coordinator employer: HeliosX
At HeliosX, we are dedicated to transforming healthcare into a more accessible and efficient experience for everyone. As a People Systems Lead, you will be part of a dynamic team that values innovation and collaboration, with ample opportunities for professional growth and development. Our supportive work culture, combined with competitive benefits such as generous equity allocations, private health insurance, and a commitment to employee well-being, makes HeliosX an exceptional employer for those looking to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like HeliosX and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at HeliosX!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like HeliosX keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to HeliosX:This is your chance to really connect with the team at HeliosX. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at HeliosX
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with HeliosX.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show HeliosX that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at HeliosX. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
