At a Glance
- Tasks: Lead and support clinicians, manage performance, and drive team culture in a fast-paced environment.
- Company: Join HeliosX, a rapidly growing healthcare innovator focused on making healthcare accessible and efficient.
- Benefits: Enjoy 25 days holiday, private health insurance, cycle-to-work scheme, and free products monthly.
- Other info: This is a fixed-term contract role with opportunities for growth in a dynamic company.
- Why this job: Make a real impact in healthcare while working with a diverse, passionate team committed to innovation.
- Qualifications: Management experience in healthtech is preferred; clinical background is a bonus.
The predicted salary is between 43200 - 72000 £ per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How we started:
Back in 2013, our founder Dwayne D\'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We\'ve grown rapidly since our inception, without any external funding whatsoever - achieving profitability through innovation and a highly disciplined approach to growth.
Where we are now:
We\'ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products - spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We\'re looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There\'s never been a more exciting time to join HeliosX.
Where we\'re going:
Over the next five years, you\'ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You\'ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality!
About the Role
We are looking for a proactive and motivated Team Lead, on a fixed-term contract basis, to drive excellence in our clinical team as we enter a phase of hyper-growth. Sitting in the Clinical Engagement & Onboarding team, this role executes onboarding, performance management and retention strategies in the clinical team.
This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops (HeliosX\'s team of GPs) and the Operations & Performance teams. If you\'re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact.
Key Responsibilities
Lead, Support & Develop Clinicians
- Act as line manager and main contact for UK clinicians, offering day-to-day support.
- Conduct 1:1s, appraisals, and manage HR or pastoral issues compassionately.
- Drive engagement and team culture through feedback, recognition, and check-ins.
- Ensure clinicians feel supported, valued, and connected.
- Monitor KPIs like productivity, utilisation, and CSAT, and address trends.
- Deliver training with GP Leads and ensure access to resources.
- Lead onboarding and maintain up-to-date training and licence records.
- Use feedback to improve clinician experience and service quality.
- Work with Medical Ops and Ops teams on service launches and process changes.
- Support resource planning and rota optimisation.
- Share clinician insights to inform improvements and drive adoption.
- Management experience, ideally in healthtech.
- Nice to have: clinical background.
- Passion for improving performance, with an understanding of performance metrics.
- Data-driven mindset with experience using insights to drive performance improvements.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clinicians and cross-functional teams.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Pension scheme
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget
Clinical Ops Team Lead (MedExpress) - Fixed Term Contract employer: HeliosX
At HeliosX, we are dedicated to transforming healthcare by making it faster and more accessible, and as a Clinical Ops Team Lead, you will play a pivotal role in this mission. Our vibrant work culture fosters collaboration and innovation, offering extensive employee growth opportunities through training and development, while our competitive benefits package ensures that you feel valued and supported. Join us in our exciting journey of hyper-growth, where your contributions will directly impact the lives of millions and help shape the future of personalised care.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Ops Team Lead (MedExpress) - Fixed Term Contract
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HeliosX.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HeliosX.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HeliosX, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Ops Team Lead (MedExpress) - Fixed Term Contract
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HeliosX.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HeliosX.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HeliosX. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HeliosX. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HeliosX
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HeliosX’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
