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- Tasks: Lead fulfilment operations, manage teams, and ensure quality standards are met.
- Company: Join HeliosX, a fast-growing healthcare innovator transforming access to medications since 2013.
- Benefits: Enjoy equity options, 25 days holiday, private health insurance, and wellness perks.
- Why this job: Be part of a mission-driven team improving healthcare while developing your leadership skills.
- Qualifications: 5+ years as a Line or Shift Manager in a warehouse; strong operational and leadership skills required.
- Other info: This role is based on-site in Royal Leamington Spa with a 4 on, 4 off shift pattern.
The predicted salary is between 36000 - 60000 £ per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before? Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We’ve grown rapidly since our inception, achieving profitability through innovation and a highly disciplined approach to growth. We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024.
Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio.
The Opportunity: We’re looking for a Shift Manager to oversee the shift fulfilment operations at our newly opened UK Fulfilment Hub in Royal Leamington Spa. You will ensure customer promise dates and SLA are met, in line with cost to serve and quality targets across all brands in the UK. You and your team will collaborate with the Clinical, Supply Chain, and Customer Care teams to ensure operations remain compliant and high quality at all times. You will play a key role in launching and scaling the new hub which will be key to our continued success in 2025. This is a full time, permanent role, based on site in our warehouse.
What you’ll do:
- Team and Stakeholder Management: Oversee the in shift fulfilment operations at the site to ensure smooth running of operations. Line manage Team Leads ensuring all direct reports are accountable for their given targets. Collaborate with external stakeholders across Supply Chain, Pharmacy/Clinical, Customer Care, and Manufacturing functions. Perform 1-1 reviews and performance reviews with direct reports.
- Pharmacy and Fulfilment Operations: Ensure SOPs are followed and maintain a clean as you go policy. Manage an effective Resource Planning process. Ensure accurate training records are maintained and drive cross functional training. Manage the day to day relationship with warehouse and locum agencies. Ensure daily activities are accurately recorded. Responsible for daily reporting and driving process or performance improvements. Support the Operations Leadership team with continuous improvement and project work.
- Quality and Governance: Ensure operations remain compliant via clinical team guidance. Ensure processes are implemented in line with SOPs. Report in line with quality framework. Be responsible for ensuring SOP’s, SSOW and Risk Assessment are signed, updated, and reviewed.
- Warehouse Management: Take accountability for warehouse security and health and safety. Follow replenishment processes to ensure stock availability.
What you’ll bring to HeliosX:
- Experience as a Line or Shift Manager (ideally 5 years+) within a warehouse environment.
- Experience in high volume, fast moving complex D2C fulfilment environments.
- Strong understanding of operational excellence and process improvement.
- Strong leader with the ability to hold teams accountable to performance targets.
- Process and data driven with a good level of data literacy.
- Strong stakeholder management skills.
- Safety Management experience.
- Process Improvement training advantageous.
Life at HeliosX: At HeliosX, we want to improve healthcare for everyone. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission. Aside from working with our all-star team, here are the other benefits of coming on board:
- Generous equity allocations with significant upside potential
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget
Shift Manager (Fulfilment) employer: HeliosX Group
Contact Detail:
HeliosX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager (Fulfilment)
✨Tip Number 1
Familiarise yourself with the specific operations of fulfilment centres, especially in a healthcare context. Understanding the nuances of compliance and quality assurance in this sector will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the logistics and healthcare industries. Engaging with current employees or industry experts can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with process improvement and operational excellence. Be ready to share specific examples of how you've successfully implemented changes in previous roles that led to enhanced performance.
✨Tip Number 4
Showcase your leadership skills by preparing to discuss how you've managed teams in high-pressure environments. Highlight your ability to hold team members accountable while fostering a collaborative atmosphere.
We think you need these skills to ace Shift Manager (Fulfilment)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Line or Shift Manager in a warehouse environment. Emphasise your skills in operational excellence, process improvement, and team management to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving healthcare and your understanding of the fulfilment operations. Mention specific achievements from your previous roles that demonstrate your ability to meet performance targets and manage teams effectively.
Highlight Relevant Skills: In your application, clearly outline your experience in high-volume, fast-moving fulfilment environments. Include examples of how you've successfully implemented SOPs and driven process improvements in past positions.
Prepare for Questions: Anticipate questions related to stakeholder management and safety management during the interview process. Be ready to discuss how you have handled challenges in previous roles and your approach to ensuring compliance and quality in operations.
How to prepare for a job interview at HeliosX Group
✨Understand the Company’s Mission
Before your interview, make sure you’re familiar with HeliosX's mission to revolutionise healthcare. Be prepared to discuss how your experience aligns with their goals and how you can contribute to making healthcare faster and more accessible.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, held them accountable, and driven performance improvements in a fast-paced environment.
✨Familiarise Yourself with Operational Excellence
Since the role involves overseeing fulfilment operations, brush up on concepts related to operational excellence and process improvement. Be ready to discuss specific strategies you've implemented in previous roles to enhance efficiency and quality.
✨Prepare for Stakeholder Management Questions
Given the collaborative nature of the role, expect questions about your experience working with various stakeholders. Think of examples where you effectively communicated and collaborated with different teams, such as Supply Chain or Customer Care, to achieve common goals.
