At a Glance
- Tasks: Lead Learning & Development and Quality Assurance to enhance agent performance.
- Company: HeliosX Group, a forward-thinking HealthTech company.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and excellence.
- Why this job: Make a real difference in customer care within a regulated industry.
- Qualifications: Experience in Learning & Development and Quality Assurance leadership.
The predicted salary is between 60000 - 80000 £ per year.
HeliosX Group is seeking a Senior Quality & Enablement Manager to oversee Learning & Development and Quality Assurance. You'll lead the evolution of existing frameworks into scalable systems for improved agent performance and customer experience in a regulated HealthTech context. This role requires a strong hands-on leader with experience in both L&D and QA, capable of partnering across teams to ensure quality and learning standards are maintained.
Senior Quality & Enablement Lead - Customer Care employer: HeliosX Group
HeliosX Group is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on Learning & Development and Quality Assurance, team members are empowered to grow their skills in a dynamic HealthTech environment, while enjoying the benefits of a supportive atmosphere that values innovation and excellence.
