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- Tasks: Lead and shape Employee Relations frameworks to support a fast-growing healthcare company.
- Company: Join HeliosX, a revolutionary healthcare platform transforming access to care globally.
- Benefits: Enjoy 25 days holiday, private healthcare, and wellness perks like gym discounts.
- Why this job: Make a real impact in healthcare while developing your career in a dynamic environment.
- Qualifications: Significant experience in Employee Relations and strong coaching skills required.
- Other info: Be part of a mission-driven team dedicated to innovation and change.
The predicted salary is between 43200 - 72000 £ per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before?
Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise.
In 2025, HeliosX helped treat over 1.7 million patients worldwide. We reached £781m in revenue, delivering +337% year-on-year growth and cementing our position as the clear market leader in the UK. In 2025 our weight-loss treatments helped our patients lose 8.5 million kilograms of excess weight; contributing to an estimated 1,300 fewer cardiac events.
2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner.
The Opportunity: To lead and embed a consistent, fair, and principle-led Employee Relations (ER) framework across HeliosX. Provide expert oversight and strategic direction of complex ER matters while building manager capability and scalable processes to support our fast-growing, operationally intensive, and regulated business.
What You’ll Do:
- Set and embed clear ER frameworks that define responsibilities, escalation routes and decision ownership between managers, and the People Team.
- Act as custodian of ER policies and procedures across the UK, US and emerging markets, ensuring they are up to date, practical and consistently applied.
- Ensure global consistency of ER approach while allowing for local legislative and cultural nuance.
- Establish standards for ER quality, decision-making and documentation.
- Oversee and provide strategic direction of ER casework (informal and formal) across all employee groups.
- Lead complex, sensitive and high-risk ER cases, including senior employee matters.
- Provide expert judgement where there is ambiguity, sensitivity or competing risk.
- Lead ACAS conciliation and Employment Tribunal strategy in partnership with Legal and external counsel.
- Identify and mitigate legal, operational and reputational risk arising from ER activity.
- Design and deliver ER training and guidance to build manager capability and confidence.
- Coach managers to address issues early and appropriately, reducing unnecessary escalation.
- Embed clear manager accountability for ER decisions.
- Reduce ER dependency within the People team by improving manager self-sufficiency.
- Line manage and develop ER Advisor(s), building a high-performing and scalable ER function.
- Set clear service standards, response times and quality expectations for ER support.
- Monitor ER data, trends and hotspots to identify systemic issues and capability gaps.
- Provide data-led insight and recommendations to the Director of People Operations.
- Own ER approach for fast-paced, operational environments.
- Apply sound commercial judgement in ER decision-making.
- Operate confidently within clinical and other regulated environments.
- Partner closely with Clinical Operations and senior operational leaders.
- Ensure ER frameworks are fit for shift-based, high-volume contexts.
What You’ll Bring To HeliosX:
- Significant experience leading Employee Relations in a complex, high-growth organisation.
- Demonstrable experience managing complex and sensitive ER cases.
- Proven experience leading ACAS conciliation and supporting Employment Tribunal processes.
- Expert working knowledge of UK employment law; experience in the US and at one European international jurisdiction is desirable.
- Experience supporting high-volume, operational environments.
- Experience managing or developing ER Advisors or similar roles.
- Experience building ER frameworks, policies and scalable ways of working.
- Strong coaching capability with managers at all levels.
- Excellent written communication.
- Ability to manage competing priorities in fast-paced, high-volume environments.
- Data-literate, able to interpret ER trends and translate insight into action.
- Confident stakeholder management.
- Human-centred: balances empathy, fairness and professionalism in all ER matters.
- Calm under pressure: able to navigate emotionally charged and complex situations.
- Commercially aware: understands business impact while maintaining legal and ethical standards.
- Consistent and principled: applies frameworks fairly while exercising sound judgement.
- Builder mindset: motivated by creating sustainable, scalable ER capability.
- Global perspective: able to operate across jurisdictions with cultural and legislative awareness.
Life at HeliosX: At HeliosX, we’re building the future of healthcare. That means we need brilliant, mission-driven people who are excited to innovate, scale, and create change.
Here’s What You Can Expect:
- 25 Days Holiday (+ public holidays)
- Private healthcare, including dental and vision cover
- Employee Pension with Smart Pension and enhanced parental leave
- Cycle-to-work and Electric Car schemes
- Free monthly products from Dermatica and MedExpress, plus family discounts
- Home office allowance
- Wellbeing perks: Headspace subscription, gym discounts, L&D budget, and free Audible subscription
Senior Manager, Employee Relations employer: HeliosX Group
Contact Detail:
HeliosX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Employee Relations
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to employee relations. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially for those tricky ER scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Manager, Employee Relations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Manager, Employee Relations role. Highlight your experience in managing complex ER cases and your understanding of UK employment law. We want to see how your skills align with our mission at HeliosX!
Showcase Your Judgement Skills: In your application, emphasise your ability to make sound decisions in high-pressure situations. We’re looking for someone who can balance empathy with professionalism, so share examples that demonstrate your expert judgement in sensitive ER matters.
Highlight Your Coaching Experience: Don’t forget to mention any experience you have in coaching managers or building ER frameworks. At HeliosX, we value leaders who can empower others, so let us know how you've helped teams navigate employee relations effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HeliosX Group
✨Know Your ER Frameworks
Before the interview, make sure you understand the Employee Relations frameworks that HeliosX has in place. Familiarise yourself with their policies and procedures, especially how they apply across different regions like the UK and US. This will show your commitment to consistency and fairness in ER matters.
✨Demonstrate Your Judgement Skills
Be prepared to discuss complex ER cases you've managed in the past. Highlight your decision-making process, especially in sensitive situations. Use specific examples to illustrate how you balanced compliance with empathy, showcasing your ability to navigate challenging scenarios.
✨Showcase Your Coaching Ability
Since this role involves building manager capability, come ready to share your experiences in coaching managers. Talk about how you've empowered them to handle ER issues independently, reducing dependency on the People team. This will demonstrate your leadership style and focus on developing others.
✨Be Data-Driven
HeliosX values data-led insights, so be prepared to discuss how you've used ER data to identify trends and inform strategies. Bring examples of how you've translated data into actionable recommendations, showing your analytical skills and understanding of the business impact of ER decisions.
