At a Glance
- Tasks: Enhance customer experience insights and manage Voice of Customer analytics.
- Company: HeliosX Group, a forward-thinking company focused on customer-centric strategies.
- Benefits: Private health insurance, cycle-to-work scheme, and generous holiday allowance.
- Other info: Join a dynamic team dedicated to evidence-based decision-making.
- Why this job: Shape strategic priorities with actionable insights and make a real impact.
- Qualifications: Experience in customer insights and analytics, with strong analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
Helios X Group is seeking a Customer Insight Specialist to enhance CX insight capabilities and contribute to the development of a Voice of Customer programme.
You will ensure that decision-making is backed by evidence-based customer understanding, utilizing metrics beyond standard scores.
This role involves managing Vo C analytics platforms and translating customer signals into actionable insights, playing a pivotal role in shaping strategic priorities across the business.
We offer benefits like private health insurance, a cycle-to-work scheme, and generous holidays.
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We think you need these skills to ace Senior Customer Insights Lead - VoC & CX Strategy
Customer Insight Analysis
Voice of Customer (VoC) Programme Development
Evidence-Based Decision Making
Metrics Analysis
VoC Analytics Platforms Management
Actionable Insights Translation
Strategic Prioritisation
