Product Design Operations Lead

Ready to revolutionize healthcare, making it faster and more accessible than ever before? Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in‑house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year‑on‑year growth and cementing our position as the clear market leader in the UK. That growth translates into real‑world outcomes: our weight‑loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life‑changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest‑growing tech companies, further validation of both our momentum and our ambition. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world‑leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered.

About the role: As Product Design Operations Lead at HeliosX, you’ll build and scale the systems that enable our design teams to deliver safe, high‑quality, and patient‑centred digital experiences. You’ll work across multiple health brands and markets, ensuring the right processes, tools, and structures are in place for designers to do their best work. This is a strategic and hands‑on leadership role focused on operational excellence, team health, and cross‑functional alignment. Your work will directly impact how quickly and effectively we can deliver new telehealth journeys, AI‑enabled care flows, and patient experiences across our global platforms.

What you’ll be doing:

• Streamline and scale the product design practice across regulated brands and markets.
• Partner with VP Design and Design Leads to define planning, feedback, and delivery rituals.
• Build dashboards for design performance, capacity, and efficiency.
• Support major product launches and strategic initiatives.
• Ensure workflows align with medical governance and patient safety standards.
• Manage design tooling, budgets, and vendor relationships.
• Improve the designer experience through onboarding, mentorship, and community programmes.
• Act as a connector between design, product, engineering, and clinical teams.

Who you are:

• 5+ years in DesignOps, Product Design, or Program Management.
• Experience scaling design operations across cross‑functional teams.
• Comfortable working in regulated or complex product environments.
• Strong understanding of UX principles, accessibility, and design systems.
• Experienced with tools like Figma, Asana, Jira, Airtable and Miro.
• Data‑driven and comfortable using metrics to improve team performance.
• Skilled facilitator and communicator across multiple disciplines.
• Passionate about improving team health, collaboration, and designer experience.