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For Companies At a Glance
- Tasks: Lead improvement projects in our UK warehouse operations and optimise processes.
- Company: HeliosX Group is revolutionising healthcare with innovative technology since 2013.
- Benefits: Enjoy 25 days holiday, private health insurance, and monthly free products.
- Why this job: Join a fast-growing company making healthcare accessible while developing your skills.
- Qualifications: Experience in process improvement and knowledge of methodologies like Kaizen or Lean Management.
- Other info: Onsite presence required five days a week at our Leamington Spa site.
The predicted salary is between 36000 - 60000 £ per year.
About HeliosX Group
Founded in 2013 by Dwayne D’Souza, HeliosX aims to make healthcare faster and more accessible through innovative technology. The company has grown rapidly, achieving profitability without external funding, and has earned the trust of millions worldwide with brands like MedExpress, Dermatica, ZipHealth, RocketRX, and Levity.
Our Vision
We aspire to become a leading global healthcare partner, expanding into new territories and diversifying our product offerings to improve access to prescription treatments and personalized care.
The Role
We are seeking a candidate to oversee improvement and innovation projects within our UK warehouse operations at our Leamington Spa site. Responsibilities include process optimization, change management, and leading new product implementations across pharmacy and fulfillment operations. The role requires onsite presence five days a week.
Key Responsibilities
- Coordinate with cross-functional teams to integrate upcoming projects into operations.
- Partner with the digital product team for system changes supporting operational improvements.
- Serve as the POC for ERP implementation.
- Analyze current processes for improvement opportunities.
- Design solutions and document ROI and benefits.
- Analyze data to identify opportunities.
- Maintain an improvement tracker with measurable benefits.
- Promote a Kaizen/5S culture in the UK Hubs.
- Develop and maintain SOPs and visual management tools.
- Ensure compliance through training and documentation.
- Manage facilities and safety inspections.
Ideal Candidate
- Proven experience in process improvement with measurable impact.
- Knowledge of methodologies like Kaizen, 5S, Prince 2, or Lean Management.
- Strong technical operations background with cost-saving or productivity improvements.
- Effective stakeholder influence skills.
- Experience with quality assessments (desirable).
Skills
- Excellent communication.
- Detail-oriented with influencing skills.
- Independent resourcefulness.
- Data analysis and reporting skills.
- ERP system experience (e.g., SageX3) is a plus.
- Advanced Excel/Google Sheets skills.
- IOSH managing safely certification (desirable).
Benefits
- 25 days holiday + Bank Holidays.
- Private health insurance, dental, and eye care.
- Pension scheme.
- Enhanced parental leave.
- Cycle-to-work and Electric Car schemes.
- Monthly free products and family discounts.
- Access to Headspace, gym discounts, and development budget.
Additional Details
- Seniority Level: Associate
- Employment Type: Full-time
- Job Function: Management and Manufacturing
- Industry: Healthcare
Operations Support Manager employer: HeliosX Group
Contact Detail:
HeliosX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Familiarise yourself with the key methodologies mentioned in the job description, such as Kaizen and Lean Management. Being able to discuss these concepts confidently during your interview will demonstrate your understanding of process improvement and your fit for the role.
✨Tip Number 2
Research HeliosX Group's current operations and any recent projects they have undertaken. This knowledge will allow you to ask insightful questions during your interview and show that you're genuinely interested in contributing to their mission.
✨Tip Number 3
Prepare examples from your past experience where you've successfully implemented process improvements or managed change. Be ready to quantify the impact of your actions, as this aligns with the role's focus on measurable benefits.
✨Tip Number 4
Network with current or former employees of HeliosX Group on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Support Manager position at HeliosX Group. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in process improvement and any methodologies you are familiar with, such as Kaizen or Lean Management. Use specific examples to demonstrate measurable impacts you've made in previous roles.
Showcase Your Skills: Make sure to highlight your technical operations background, data analysis skills, and any experience with ERP systems like SageX3. Mention your advanced Excel or Google Sheets skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a tailored cover letter that connects your experience and skills to the responsibilities of the Operations Support Manager role. Discuss your passion for improving healthcare access and how you can contribute to HeliosX Group's vision.
How to prepare for a job interview at HeliosX Group
✨Understand the Company and Its Vision
Before your interview, take some time to research HeliosX Group and its mission to improve healthcare accessibility. Familiarise yourself with their brands and recent innovations, as this will show your genuine interest in the company and help you align your answers with their vision.
✨Highlight Your Process Improvement Experience
Given the role's focus on process optimisation and change management, be prepared to discuss specific examples from your past experience where you've successfully implemented improvements. Use metrics to demonstrate the impact of your initiatives, as this aligns with the company's emphasis on measurable benefits.
✨Showcase Your Technical Skills
The ideal candidate should have a strong technical operations background. Be ready to discuss your experience with ERP systems, particularly SageX3, and your proficiency in data analysis tools like Excel or Google Sheets. Highlight any relevant certifications, such as IOSH managing safely, to further strengthen your profile.
✨Prepare for Behavioural Questions
Expect questions that assess your communication skills and ability to influence stakeholders. Prepare examples that showcase your detail-oriented approach and independent resourcefulness. Practising the STAR method (Situation, Task, Action, Result) can help you structure your responses effectively.
