At a Glance
- Tasks: Lead a dynamic team to optimise healthcare operations and drive impactful solutions.
- Company: Join HeliosX, a fast-growing healthcare platform revolutionising access to care.
- Benefits: Enjoy generous equity, 25 days holiday, private health insurance, and more perks.
- Other info: Be part of a diverse team committed to transforming healthcare globally.
- Why this job: Make a real difference in healthcare while growing your career in a vibrant environment.
- Qualifications: 4+ years in management consulting or operations, with strong analytical and people management skills.
The predicted salary is between 60000 - 80000 £ per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before? Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.
We’ve earned the trust of millions of people worldwide through category‑leading products and well‑known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in‑house medical teams, researchers, and pharmacists at the top of their fields.
In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year‑on‑year growth and cementing our position as the clear market leader in the UK. That growth translates into real‑world outcomes: our weight‑loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest‑growing tech companies.
The Operations Manager is an important hire for HeliosX as we step into the next phase of our growth journey. With a global footprint of 400+ clinicians serving millions of patients, our Clinical Operations team acts as the engine of the service, designing and scaling the critical infrastructure that enables seamless clinical delivery. You will be a self‑motivated high achiever who thrives in a fast‑paced environment, using exceptional data skills to uncover root causes and manage large datasets to support strategic solutions. Beyond the numbers, your project management skills and emotional intelligence will be invaluable assets as you lead initiatives, manage a growing team, and collaborate cross‑functionally to ensure HeliosX’s continued success as we scale into new markets. This is a full‑time, permanent role. You will be required on‑site in our Central London office 2 days per week, with the rest of the time spent working from home.
What you'll do
- Lead & Manage: Take direct management responsibility for the growing Operations Coordinator team, guiding dynamic colleagues with a vital remit across all areas of our operations.
- Performance Analysis: Conduct structured weekly deep‑dives into Clinical Operations performance, producing clear summaries of trends, recurring issues, and recommended actions.
- Triage & Resolution: Handle first‑line triage of clinical operational issues, working cross‑functionally to implement fast‑fixes or build scalable solutions that ensure service continuity.
- Financial & Variance Analysis: Assist with variance analysis on cost reporting, reconciling actuals against forecasts, surfacing discrepancies, and preparing materials for weekly reviews.
- Workforce Planning: Partner with Analyst colleagues to oversee rotas and scheduling to ensure adequate clinical coverage, reacting quickly to demand spikes with flexible resource options.
- Infrastructure Scaling: Implement WFM (Workforce Management) systems, performance dashboards, and core operational infrastructure as markets scale.
- Continuous Improvement: Maintain a forward‑thinking mindset, actively leveraging AI and automation to streamline processes and optimise our operational infrastructure.
What you'll bring to HeliosX
- 4+ years of experience in management consulting or high‑growth operations, with a strong preference for candidates from the healthcare or telemedicine sectors.
- Proven people management experience, with a track record of leading operationally focused individuals or small teams.
- Impressive analytical skills and a strong understanding of financial modelling, with the ability to manage large datasets.
- A natural ability to navigate ambiguity by creating structure, using data to derive insights, and solving complex problems independently.
- High emotional intelligence and exceptional communication skills, allowing you to build relationships and collaborate effectively across cross‑functional teams.
- A process‑oriented mindset with the agility to master new systems quickly and the proactivity to drive continuous improvements without oversight.
- Tech‑forward acumen, including a proven record of leveraging AI tools to create operational efficiencies.
- Experience thriving in a fast‑paced startup or scale‑up environment where speed and adaptability are essential for success.
Life at HeliosX
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all‑star team, here are the other benefits of coming on board:
- Generous equity allocations with significant upside potential
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Enhanced parental leave
- Cycle‑to‑work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)
Operations Manager employer: HeliosX Group
HeliosX is an exceptional employer dedicated to revolutionising healthcare, offering a dynamic work environment in Central London that fosters innovation and collaboration. With generous benefits including equity allocations, private health insurance, and a strong focus on employee growth through learning and development opportunities, HeliosX empowers its team to make a meaningful impact on global healthcare. Join a diverse group of professionals committed to making healthcare faster and more accessible while enjoying the flexibility of a hybrid work model.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HeliosX Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HeliosX Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HeliosX Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HeliosX Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HeliosX Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HeliosX Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HeliosX Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HeliosX Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HeliosX Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
