At a Glance
- Tasks: Deliver insights across operations to enhance healthcare delivery and performance.
- Company: Join HeliosX, a leading healthcare platform revolutionising access to care.
- Benefits: Enjoy 25 days holiday, private healthcare, and wellness perks.
- Other info: Be part of a mission-driven team shaping the future of healthcare.
- Why this job: Make a real impact in healthcare while developing your analytical skills.
- Qualifications: 2-4 years in analytics, strong SQL skills, and experience with operational metrics.
The predicted salary is between 36000 - 60000 € per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before? Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.
We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in‑house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year‑on‑year growth and cementing our position as the clear market leader in the UK. That growth translates into real‑world outcomes: our weight‑loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life‑changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest‑growing tech companies, further validation of both our momentum and our ambition.
2026 is a step‑change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world‑leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!
The Opportunity
The Ops Data Analyst role delivers accurate, timely and reliable insight across operational domains, including Clinical Operations, Medical, Customer Support and Physical Operations. This role has a particular focus on physical and operational performance, including dispatch, SLA adherence, workflow volumes, supply chain management and fulfilment metrics, while also able to support the other areas of Ops analytics where required. The Analyst works closely with physical operational stakeholders and is expected to independently manage medium‑complexity analysis, escalating more ambiguous or high‑risk investigations where appropriate.
What you’ll do
- Provide analytical support across core operational workflows, with a focus on physical operations:
- Dispatch performance, SLA adherence, and fulfilment efficiency
- Operational drivers impacting service levels
- Consultation volumes and approval or rejection rates
- Customer support performance metrics and workflow trends
- Build and maintain dashboards that provide clear, structured visibility of operational performance.
Stakeholder Support & Structured Analysis
- Translate stakeholder questions into structured analytical approaches
- Deliver medium‑complexity analyses end‑to‑end
- Support deeper or higher‑risk investigations in collaboration with Senior Analysts
- Analyse SLA adherence and operational performance metrics
- Ensure outputs are commercially and operationally relevant
Data Quality & Governance
- Own QA of analytical outputs
- Contribute towards clear documentation and data governance topics
- Understand data lineage across operational systems
- Identify and flag upstream data or tracking issues
- Follow established QA and governance standards
What you’ll bring to HeliosX
- 2–4 years’ experience in analytics or business intelligence
- Experience analysing operational performance data
- Understanding of metrics such as dispatch rate, SLAs, workflow volumes, and conversion funnels
- Experience working with multiple data sources
- Experience in fast paced network environments
Skills:
- Writes efficient SQL independently
- Cleans and transforms data from multiple sources
- Builds complex reporting and dashboards
- Experience with spreadsheeting tools
- Experience of using Enterprise Resource Planning (ERP) systems (Sage advantageous)
- Use & experience of using WHS/WMS software e.g. Blue Yonder etc.
- Experience with BI and visualisation tools (Metabase advantageous)
- Ability to translate business questions into structured analytical approaches
- Identifies trends and key drivers within datasets
- Presents clear and concise insights
Life at HeliosX
At HeliosX, we’re building the future of healthcare. That means we need brilliant, mission‑driven people who are excited to innovate, scale, and create change. Here’s what you can expect:
- 25 Days Holiday (+ public holidays)
- Private healthcare, including dental and vision cover
- Employee Pension with Smart Pension and enhanced parental leave
- Cycle‑to‑work and Electric Car schemes
- Free monthly products from Dermatica and MedExpress, plus family discounts
- Home office allowance
- Wellbeing perks: Headspace subscription, gym discounts, L&D budget, and free Audible subscription
Operations Analyst employer: HeliosX Group
HeliosX is an exceptional employer, dedicated to revolutionising healthcare with a focus on innovation and individual care. Employees enjoy a vibrant work culture that fosters growth and creativity, alongside generous benefits such as private healthcare, a robust pension scheme, and wellness perks. Joining HeliosX means being part of a mission-driven team that is not only shaping the future of healthcare but also making a tangible impact on lives globally.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and analytics fields on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research HeliosX and understand their mission to revolutionise healthcare. Be ready to discuss how your skills in data analysis can contribute to their goals. Practise common interview questions and have examples ready that showcase your experience.
✨Tip Number 3
Show off your analytical skills! Create a portfolio of your past projects or analyses that demonstrate your ability to handle operational performance data. This will give you an edge and show potential employers what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the HeliosX team. Don’t forget to tailor your application to highlight your relevant experience!
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Analyst role. Highlight your experience with operational performance data and any relevant metrics, like dispatch rates and SLAs, to show us you understand what we're looking for.
Show Off Your Skills:We want to see your analytical skills shine! Include examples of how you've used SQL, built dashboards, or cleaned data from multiple sources. This is your chance to demonstrate your technical prowess and how it can benefit HeliosX.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the HeliosX team!
How to prepare for a job interview at HeliosX Group
✨Know Your Numbers
As an Operations Analyst, you'll be dealing with metrics like dispatch rates and SLA adherence. Brush up on these key performance indicators and be ready to discuss how you've used data to drive operational improvements in your previous roles.
✨Showcase Your SQL Skills
Since writing efficient SQL is crucial for this role, prepare to demonstrate your SQL knowledge. You might be asked to solve a problem or analyse a dataset during the interview, so practice writing queries that clean and transform data from multiple sources.
✨Understand the Business Context
HeliosX is all about making healthcare faster and more accessible. Familiarise yourself with their mission and recent achievements. Be prepared to discuss how your analytical skills can contribute to their goals and improve operational performance.
✨Prepare Questions for Stakeholders
The role involves translating stakeholder questions into structured analyses. Think of insightful questions you could ask during the interview that show your understanding of operational challenges and your eagerness to support various teams effectively.
