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- Tasks: Lead and shape Employee Relations frameworks to support a fast-growing healthcare company.
- Company: Join HeliosX, a pioneering healthcare platform transforming access to care globally.
- Benefits: Enjoy 25 days holiday, private healthcare, and wellness perks like gym discounts.
- Why this job: Make a real impact in healthcare while developing your career in a dynamic environment.
- Qualifications: Experience in Employee Relations and managing complex cases is essential.
- Other info: Be part of a mission-driven team dedicated to innovating healthcare solutions.
The predicted salary is between 43200 - 72000 £ per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before?
Founded in 2013 by Dwayne D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise.
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. In 2025, HeliosX helped treat over 1.7 million patients worldwide, reaching £781m in revenue, delivering +337% year-on-year growth.
The Opportunity: To lead and embed a consistent, fair, and principle-led Employee Relations (ER) framework across HeliosX. Provide expert oversight and strategic direction of complex ER matters while building manager capability and scalable processes to support our fast-growing, operationally intensive, and regulated business.
What You’ll Do:
- Set and embed clear ER frameworks that define responsibilities, escalation routes and decision ownership between managers, and the People Team.
- Act as custodian of ER policies and procedures across the UK, US and emerging markets, ensuring they are up to date, practical and consistently applied.
- Ensure global consistency of ER approach while allowing for local legislative and cultural nuance.
- Establish standards for ER quality, decision-making and documentation.
- Oversee and provide strategic direction of ER casework (informal and formal) across all employee groups.
- Lead complex, sensitive and high-risk ER cases, including senior employee matters.
- Provide expert judgement where there is ambiguity, sensitivity or competing risk.
- Lead ACAS conciliation and Employment Tribunal strategy in partnership with Legal and external counsel.
- Identify and mitigate legal, operational and reputational risk arising from ER activity.
- Design and deliver ER training and guidance to build manager capability and confidence.
- Coach managers to address issues early and appropriately, reducing unnecessary escalation.
- Embed clear manager accountability for ER decisions.
- Reduce ER dependency within the People team by improving manager self-sufficiency.
- Line manage and develop ER Advisor(s), building a high-performing and scalable ER function.
- Set clear service standards, response times and quality expectations for ER support.
- Monitor ER data, trends and hotspots to identify systemic issues and capability gaps.
- Provide data-led insight and recommendations to inform wider people strategy.
- Own ER approach for fast-paced, operational environments.
- Apply sound commercial judgement in ER decision-making.
- Operate confidently within clinical and other regulated environments.
- Partner closely with Clinical Operations and senior operational leaders.
- Ensure ER frameworks are fit for shift-based, high-volume contexts.
What You’ll Bring To HeliosX:
- Significant experience leading Employee Relations in a complex, high-growth organisation.
- Demonstrable experience managing complex and sensitive ER cases.
- Proven experience leading ACAS conciliation and supporting Employment Tribunal processes.
- Expert working knowledge of UK employment law; experience in the US and at one European international jurisdiction is desirable.
- Experience supporting high-volume, operational environments.
- Experience managing or developing ER Advisors or similar roles.
- Experience building ER frameworks, policies and scalable ways of working.
- Strong coaching capability with managers at all levels.
- Excellent written communication.
- Ability to manage competing priorities in fast-paced, high-volume environments.
- Data-literate, able to interpret ER trends and translate insight into action.
- Confident stakeholder management.
- Human-centred: balances empathy, fairness and professionalism in all ER matters.
- Calm under pressure: able to navigate emotionally charged and complex situations.
- Commercially aware: understands business impact while maintaining legal and ethical standards.
- Consistent and principled: applies frameworks fairly while exercising sound judgement.
- Builder mindset: motivated by creating sustainable, scalable ER capability.
- Global perspective: able to operate across jurisdictions with cultural and legislative awareness.
Life at HeliosX: At HeliosX, we’re building the future of healthcare. That means we need brilliant, mission-driven people who are excited to innovate, scale, and create change.
Here’s What You Can Expect:
- 25 Days Holiday (+ public holidays)
- Private healthcare, including dental and vision cover
- Employee Pension with Smart Pension and enhanced parental leave
- Cycle-to-work and Electric Car schemes
- Free monthly products from Dermatica and MedExpress, plus family discounts
- Home office allowance
- Wellbeing perks: Headspace subscription, gym discounts, L&D budget, and free Audible subscription
Senior Manager,Employee Relations in London employer: HeliosX Group
Contact Detail:
HeliosX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager,Employee Relations in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can contribute to their mission of revolutionising healthcare.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Senior Manager,Employee Relations in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Manager, Employee Relations role. Highlight your experience in managing complex ER cases and your knowledge of UK employment law. We want to see how your skills align with our mission at HeliosX!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Whether it’s reducing ER dependency or leading successful conciliation processes, we love to see quantifiable results that show how you’ve made a difference.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that are easy to read and get straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at HeliosX Group
✨Know Your ER Frameworks
Before the interview, make sure you’re well-versed in Employee Relations frameworks. Understand how they apply to different regions, especially the UK and US, as well as any cultural nuances. This will show that you’re not just familiar with the theory but can also implement it practically.
✨Prepare for Complex Scenarios
Anticipate questions about handling complex and sensitive ER cases. Think of examples from your past experience where you successfully navigated tricky situations. Be ready to discuss your decision-making process and how you balanced empathy with compliance.
✨Showcase Your Coaching Skills
Since coaching managers is a key part of the role, prepare to discuss how you've developed others in previous positions. Share specific instances where your guidance led to improved outcomes, demonstrating your ability to build capability within teams.
✨Data-Driven Insights
Familiarise yourself with how to interpret ER data and trends. Be prepared to discuss how you’ve used data to inform decisions or strategies in the past. This will highlight your analytical skills and your ability to translate insights into actionable plans.
