Operations Analyst in London

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

Founded in 2013 by Dwayne D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

We've earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in‐house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year‐on‐year growth and cementing our position as the clear market leader in the UK. That growth translates into real‐world outcomes: our weight‐loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life‐changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest‐growing tech companies, further validation of both our momentum and our ambition.

2026 is a step‐change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you'll help shape HeliosX into a truly world‐leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale.

There's never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

The Ops Data Analyst role delivers accurate, timely and reliable insight across operational domains, including Clinical Operations, Medical, Customer Support and Physical Operations. This role has a particular focus on physical and operational performance, including dispatch, SLA adherence, workflow volumes, supply chain management and fulfilment metrics, while also able to support the other areas of Ops analytics where required. The Analyst works closely with physical operational stakeholders and is expected to independently manage medium‐complexity analysis, escalating more ambiguous or high‐risk investigations where appropriate.

What you'll do

• Provide analytical support across core operational workflows, with a focus on physical operations:

• Dispatch performance, SLA adherence, and fulfilment efficiency
• Operational drivers impacting service levels
• Consultation volumes and approval or rejection rates
• Customer support performance metrics and workflow trends

Data Quality & Governance

• Own QA of analytical outputs
• Contribute towards clear documentation and data governance topics
• Understand data lineage across operational systems
• Identify and flag upstream data or tracking issues
• Follow established QA and governance standards

What you'll bring to HeliosX

• 2–4 years' experience in analytics or business intelligence
• Experience analysing operational performance data
• Understanding of metrics such as dispatch rate, SLAs, workflow volumes, and conversion funnels
• Experience working with multiple data sources
• Experience in fast paced network environments

Skills:

• Writes efficient SQL independently
• Cleans and transforms data from multiple sources
• Builds complex reporting and dashboards
• Experience with spreadsheeting tools
• Experience of using Enterprise Resource Planning (ERP) systems (Sage advantageous)
• Use & experience of using WHS/WMS software e.g. Blue Yonder etc.
• Experience with BI and visualisation tools (Metabase advantageous)
• Ability to translate business questions into structured analytical approaches
• Identifies trends and key drivers within datasets
• Presents clear and concise insights

Life at HeliosX

At HeliosX, we're building the future of healthcare. That means we need brilliant, mission‐driven people who are excited to innovate, scale, and create change. Here's what you can expect:

• 25 Days Holiday (+ public holidays)
• Private healthcare, including dental and vision cover
• Employee Pension with Smart Pension and enhanced parental leave
• Cycle‐to‐work and Electric Car schemes
• Free monthly products from Dermatica and MedExpress, plus family discounts
• Home office allowance
• Wellbeing perks: Headspace subscription, gym discounts, L&D budget, and free Audible subscription