Director of People Operations in London

Ready to revolutionize healthcare, making it faster and more accessible than ever before? Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

The Director of People Operations is the architect and operator of a globally scalable, technology-enabled People infrastructure designed to support the next phase of HeliosX’s rapid growth. Having scaled from 300 to 1,200 employees in a short timeframe, and operating across the UK, US, Canada and Germany - with further international expansion ahead - the business requires a People Operations function that is intentionally designed for scale, with automation and efficiency as first principles. This role exists to define and execute the strategic vision for People Operations, ensuring that systems, processes, compliance frameworks, and service delivery models are not only fit for today, but built for where the organisation will be in the long term, as we continue on our incredible growth journey.

Part of the People Leadership team, the Director of People Operations will design and deliver a globally integrated People technology ecosystem, eliminate fragmentation across tools, embed AI and automation into core workflows, and enable data-driven decision making across the department. At the same time, they will ensure robust compliance and governance across multiple markets, enable seamless international market entry as part of cross-functional working groups, and lead a high-performing team of ten People Operations and ER specialists that deliver operational excellence at scale. This is both a strategic design role and a hands-on transformation mandate, including upwards management on key People initiatives to the senior leadership team and board. It is a full-time, permanent position. The successful candidate will have a hybrid working arrangement, with one to two days per week expected on site at our London HQ.

What you’ll do

• People Operations Strategy and Operating Model
  • Create and articulate a long-term People Operations vision aligned to business growth and international expansion.
  • Redesign the People Operations operating model to support a multi-entity, multi-jurisdiction organisation.
  • Define clear service levels, ownership boundaries, governance frameworks and measurable success metrics for the function.
  • Build scalable infrastructure capable of supporting a large, globally distributed employee base (1,200+ people).
  • Establish clear SLAs and service standards to ensure consistent, high-quality delivery.
• Technology, Transformation, and Reporting
  • Own the full People technology ecosystem (HRIS, onboarding, performance, payroll, ER/case management, reporting) and system integrations.
  • Lead system selection, implementation, integration and continuous optimisation.
  • Embed automation and AI into core lifecycle workflows (onboarding, lifecycle changes, reporting, compliance tracking, case management).
  • Create a single source of truth for People data with strong governance and integrity.
  • Drive measurable improvements including reduced manual processing, lower error rates, increased employee self-service adoption and reliable global reporting on performance, output, and efficiency.
  • Establish, measure, and report on clear People KPIs across compliance, ER, service delivery, and operational efficiency.
  • Support in the delivery of executive-ready dashboards and leadership reporting, in collaboration with the People Insights Lead.
  • Ensure strong data governance and integrity across all systems.
• Global Compliance, Risk, and ER Leadership
  • Own operational compliance across the UK, US, Canada, Germany, and future markets.
  • Ensure policies, processes and employment practices are legally robust, scalable and commercially pragmatic.
  • Own and maintain right-to-work and pre-employment check processes, as well as related statutory obligations across markets.
  • Build proactive risk frameworks and compliance monitoring mechanisms.
  • Strengthen case management frameworks and use ER data to identify systemic risk and improvement opportunities.
• International Expansion
  • Lead the People Operations roadmap for new market entry.
  • Oversee entity setup, EOR partnerships/performance, and localisation of policies, payroll, and benefits at the market level.
  • Develop scalable frameworks and repeatable playbooks for efficient country launches in collaboration with our VP International.
  • Ensure infrastructure and compliance readiness are built ahead of growth and ready for scale.
• Team Leadership and Operational Excellence
  • Lead and develop a high-performing People Operations team, setting standards and clarifying structure, roles, and accountability.
  • Build capability in systems thinking, automation and operational rigour.
  • Identify inefficiencies and redesign processes to eliminate friction.
  • Foster a culture of ownership, continuous improvement, and high delivery standards, ensuring initiatives are fully embedded and delivering measurable impact.

What you’ll bring to HeliosX

• Experience
  • Extensive leadership experience in People Operations/HR Service Delivery roles.
  • Demonstrated experience scaling People Operations in a high-growth business (ideally rapidly growing start/scale ups and/or technology businesses).
  • Clear evidence operating at scale; multiple markets, large employee populations (500+).
  • Proven ownership of HRIS and People systems strategy, implementation, and integration, as well as a track record of leading significant systems transformation programmes.
  • Proven and credible in upward and downward management; leading high-performing teams and interfacing into SLT as a trusted partner.
  • Deep understanding of UK employment law; strong working knowledge of US and other international frameworks highly desirable.
  • Experience supporting international expansion and multi-entity operations from a People/compliance perspective.
  • Experience leading broader People functions such as ER, Payroll, etc.
  • Strong data literacy and reporting capability.
• Capabilities
  • Strategic systems thinker; you know how systems, policy, process, and data interconnect.
  • Transformational leadership; you balance future-state thinking with fast operational execution in the here and now.
  • Commercial mindset; you understand risk but handle in proportionally with business-minded decisions.
  • Operational excellence; you set the standard and drive measurable impact at scale.
  • People leadership; you build, lead, and develop high-performing teams.

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• Generous equity allocations with significant upside potential
• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)