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- Tasks: Transform customer feedback into impactful business strategies and enhance customer retention.
- Company: Leading healthcare tech company based in Greater London with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal and professional growth.
- Why this job: Make a real difference by turning customer insights into actionable strategies.
- Qualifications: Minimum 3 years of experience in customer insights, preferably in a D2C environment.
- Other info: Join a dynamic team dedicated to improving customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
A healthcare technology company in Greater London is seeking a Customer Insights professional to build and scale CX capabilities that drive customer retention. The ideal candidate has at least 3 years of relevant experience, particularly in a D2C context, and will work in a hybrid setting. This role is vital for translating customer needs into actionable business strategies and offers opportunities for significant personal and professional growth.
CX Insights Lead — Turn Voice of the Customer into Impact in London employer: HeliosX Group
Contact Detail:
HeliosX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Insights Lead — Turn Voice of the Customer into Impact in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare tech space, especially those who are already working in customer insights. A friendly chat can lead to valuable connections and even job leads.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in D2C contexts. This will help you demonstrate how you've turned customer feedback into actionable strategies in the past.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer insights and CX capabilities. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CX Insights Lead — Turn Voice of the Customer into Impact in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CX Insights Lead. Highlight your experience in D2C contexts and any relevant achievements that showcase your ability to drive customer retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer insights. Share specific examples of how you've turned customer feedback into actionable strategies in your previous roles.
Showcase Your Analytical Skills: Since this role is all about translating customer needs into business strategies, be sure to highlight your analytical skills. Mention any tools or methodologies you’ve used to gather and interpret customer data.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at HeliosX Group
✨Know Your Customer Insights
Make sure you brush up on the latest trends in customer experience and insights, especially in the healthcare technology sector. Be ready to discuss how you've previously turned customer feedback into actionable strategies that improved retention.
✨Showcase Your D2C Experience
Since the role requires experience in a direct-to-consumer context, prepare specific examples from your past roles where you've successfully engaged with customers directly. Highlight any metrics or outcomes that demonstrate your impact.
✨Prepare for Hybrid Work Questions
As this position is hybrid, be ready to discuss how you manage your time and productivity in both remote and in-office settings. Share any tools or methods you use to stay connected with your team and ensure customer needs are met.
✨Demonstrate Your Growth Mindset
This role offers significant personal and professional growth, so be prepared to talk about how you've embraced challenges in the past. Share examples of how you've learned from experiences and adapted your strategies to drive better results.
